Front Office Manager

COREcruitment Ltd; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Career development opportunities

Comprehensive benefits package

Prestigious international hotel group

Job summary

COREcruitment Ltd in Amsterdam is seeking a Front Office Manager for a luxury hotel with 200+ rooms to lead the Front Office team and oversee daily operations.

You will drive guest satisfaction through proactive service, coach a ~20‑person team, manage scheduling and labor costs, and collaborate with Housekeeping, Revenue Management, Reservations and F&B to deliver seamless guest experiences. Fluency in English is essential; Dutch is a plus.

Qualifications

• Minimum 2 years of leadership in a 200+ room upper-upscale hotel.
• Strong Front Office operations background with focus on guest service.
• Experience with international hotel chains preferred.
• Familiar with Opera Cloud PMS is a plus.

Responsibilities

• Lead and coach a Front Office team of ~20, including supervisors and front desk staff.
• Ensure seamless daily operations while upholding service standards and operational efficiency.
• Drive guest satisfaction through proactive guest interactions and service recovery.
• Track departmental performance, productivity, and quality indicators.
• Oversee scheduling, labor costs, and staffing levels in line with business needs.
• Collaborate with Housekeeping, Revenue Management, Reservations, F&B and other departments to deliver seamless guest experiences.
• Maintain compliance with company policies, procedures, and brand standards.
• Assist with recruitment, onboarding, training, and succession planning for the department.
• Review operational reports and identify opportunities for improvement.
• Serve as Manager on Duty as needed during busy periods.

Skills

Leadership experience

Front Office operations

Fluent English

Dutch language advantage

Revenue optimization

Guest satisfaction initiatives

Team coaching

Tools

Opera Cloud PMS

Job description

Based in: Amsterdam, Netherlands

Key Responsibilities

• Manage, coach, and develop a Front Office team of around 20 members, including supervisors and front desk staff
• Guarantee seamless daily Front Office operations while upholding service standards and operational efficiency
• Achieve outstanding guest satisfaction through proactive guest interactions and efficient service recovery
• Track departmental performance, productivity, and quality indicators
• Oversee scheduling, labor costs, and staffing levels in line with business needs
• Work closely with Housekeeping, Revenue Management, Reservations, Food & Beverage, and other departments to deliver seamless guest experiences
• Maintain compliance with company policies, procedures, and brand standards
• Assist with recruitment, onboarding, training, and succession planning for the department
• Review operational reports and pinpoint opportunities for ongoing improvement
• Serve as Manager on Duty as needed and provide leadership during busy periods

Candidate Profile

• At least 2 years of leadership experience in an upper-upscale hotel with 200+ rooms
• Solid Front Office operational background with a focus on exceptional guest service
• Familiarity with Opera Cloud PMS
• Fluent communication skills in English; Dutch is an advantage
• Excellent organizational, problem-solving, and decision‑making skills
• Capability to excel in a fast‑paced, high‑volume setting
• Background in an international hotel chain
• Understanding of revenue optimization and upselling techniques
• Experience with quality assurance and guest satisfaction initiatives

What We Offer

• Chance to join a prestigious international hospitality organization
• Opportunities for career development and advancement
• Attractive salary and comprehensive benefits package
• Vibrant and diverse working environment
• The opportunity to make a meaningful impact in a high‑profile hotel operation

Role: Front Office Manager - Luxury Hotel