Front Office Team Leader

Park Plaza; Amsterdam; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Birthday bonus

Competitive salary

Meal during shift

Pension plan

25 days holiday

Wellbeing day

Travel allowance

Employee discounts

Job summary

Park Plaza Victoria Amsterdam is seeking a Front Office Team Leader to guide guest journeys from arrival to departure with warmth and professionalism. Lead shifts, ensure smooth check-ins/outs, and mentor a high-performing team to consistently exceed guest expectations.

The role requires strong communication, flexibility to work early mornings, evenings, weekends, and holidays, and experience with Property Management Systems (Opera is advantageous). Join a diverse, service-driven hotel group.

Qualifications

• Extensive guest service experience in hotel front office operations.
• Excellent verbal and written communication with guests and colleagues.
• Proven leadership skills: coaching, mentoring, and motivating a team.

Responsibilities

• Lead shifts and ensure service standards for check-ins/outs.
• Coach and develop front office team to deliver outstanding guest experiences.
• Manage guest requests with professionalism and efficiency.
• Collaborate with other departments to maintain smooth guest journeys.

Skills

Guest service excellence

Communication skills

Interpersonal skills

Leadership / mentoring

Flexibility

Hospitality mindset

English proficiency

Additional languages

Tools

Opera PMS

Job description

At Park Plaza Victoria Amsterdam, we believe that every stay should be memorable. Located opposite Amsterdam Central Station, our hotel combines genuine hospitality with exceptional service, creating meaningful moments for every guest. As our Front Office Team Leader, you will be at the heart of the guest journey, leading by example and ensuring every arrival, stay, and departure exceeds expectations. Your smile, professionalism, and passion for service will inspire both guests and colleagues alike, helping create the welcoming atmosphere Park Plaza is known for. Are you the perfect match?

• Your biggest motivator is exceeding guests' expectations and delivering outstanding service.
• Creating a warm welcome, managing guest requests, and ensuring smooth check-ins and check-outs are second nature to you.
• You are a natural people person with excellent communication and interpersonal skills.
• You enjoy coaching, mentoring, and motivating colleagues to deliver their best performance.
• You thrive in a fast-paced environment and can confidently lead shifts while maintaining exceptional service standards.
• Flexibility is no issue for you; you're happy to work early mornings, evenings, weekends, and public holidays.
• Hospitality is in your DNA.
• You communicate confidently in English; additional languages are a plus.
• You have experience working with Property Management Systems (Opera experience is advantageous).
• You share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care.
• Ideally, you have previous experience as a Front Office Supervisor, Front Office Team Leader, or similar leadership role within a hotel environment.

Excited? We have more to share! Benefits of working with us as a Front Office Team Leader:

• Birthday bonus of €250 (gross, paid in the month of your birthday)
• Competitive salary
• Tasty meal during your shift
• Industry pension plan
• 25 days holiday
• 1 extra day off for your wellbeing
• Exciting career opportunities within PPHE Hotel Group across Europe
• Discounted hotel rates (including Radisson Hotel Group worldwide plus family & friends discounts)
• 50% discount in our restaurants and bars (for your entire party)
• Travel allowance (up to €250 net per month based on full-time employment)
• Recommend a Friend scheme (earn up to €750 per successful referral)
• 8% holiday allowance paid annually in May
• Flexible working options where applicable
• Annual company parties and team events
• Exclusive discounts through our employee benefits platform
• Discount on collective health insurance through VGZ
• Departmental incentive schemes
• Excellent Learning & Development opportunities
• Advanced onboarding programme
• Access to the hotel gym during off-peak hours
• and much more!

We are a highly diverse organisation and see inclusion as one of our greatest strengths. Different perspectives help us stay innovative, creative, and authentic. That's why we're committed to creating an environment where everyone feels welcome, valued, and empowered to succeed. Park Plaza. Be part of it.