Front Office Supervisor Moxy/RI Houthavens

Vertiq Hospitality Partners B.V.; Amsterdam; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

8% holiday allowance

25 holiday days

Free parking

Travel allowance

Free gym access

Recruitment bonus up to EUR 1000 gross

Discounts and employee rewards

Job summary

Vertiq Hospitality Partners is seeking a Front Office Supervisor for the Moxy & Residence Inn Houthavens Amsterdam, part of Marriott Hotels & Resorts. Lead daily front desk operations, oversee staffing, and mentor a team to deliver exceptional guest service in a fast-paced environment.

The role emphasizes staff development, adherence to brand standards, and collaboration across departments to ensure seamless hotel operations and guest satisfaction.

Qualifications

• Minimum 1-year experience at a front office desk.
• Good knowledge of English; Dutch is a plus.
• Strong communication and leadership skills.
• Problem solving ability and stress resistance.
• Proactive attitude and team spirit.
• Passion for hospitality and service.
• Flexibility to work in a dynamic environment.
• A working knowledge of Opera is desired.

Responsibilities

• Oversee daily front office operations, including check-ins and check-outs and coordination of reservations.
• Manage day-to-day staffing requirements, plan, and assign work; set performance and development goals for team members.
• Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Ensure staff are properly trained and have the tools and equipment to carry out their duties.
• Ensure the team delivers hospitable service in line with brand standards and procedures.
• Develop interactive customer relations and relay future requirements to Front Office Manager.
• Be proactive in getting things done and exceed guest and colleague expectations.
• Develop the team to anticipate guest needs and deliver timely service.
• Support other departments to ensure smooth hotel operations and guest satisfaction.

Skills

Front desk operations

Leadership

Communication

English proficiency

Dutch language

Opera knowledge

Tools

Opera

Job description

Elevate your hospitality career with the role of Front Office Supervisorat Moxy & Residence Inn Houthavens Amsterdam, part of Marriott Hotels & Resorts. Lead by example and ensure seamless front desk operations, creating a positive and efficient environment for both guests and team members.

This property is managed by Vertiq Hospitality Partners, formerly known as Cycas Hospitality, established in 2008. Vertiq Hospitality Partners isevolving from a hotel management company to an operating partner with a clear Vision: to be the trusted operating partner in European hospitality investments.

WHAT WE OFFER:

• Salary range according to Horeca CAO.
• 8% holiday allowance
• 25 holiday days.
• Free parking
• Travel allowance
• Free use of the gym.
• Recruitment bonus up to EUR 1000,- gross when you bring in a new team member
• Vertiq smiles Reward & Celebration program.
• Vertiq Savings: many discounts on a variation of online web shops
• A fun, spirited workplace where we put people at the heart of everything and our team gets to be their true self!
• The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities.
• Growth opportunities with your hotel & within Vertiq.
• Great Learning & Development opportunities
• Being part of a fast-growing hospitality company; VertiqHospitality Partners, where you can internally move to different Brands
• Great travel discounts for you and friends & family at VertiqHospitality and Marriott properties.
• 50% discount on food & beverage at most of the Vertiqproperties.
• Complimentary voucher for 1 night stay at a Vertiqproperty after your 1st year of employment

RESPONSIBILITIES:

• Oversee daily front office operations, including check-ins, check-outs, and coordination of reservations.
• To Manage day-to-day staffing requirements, plan, and assign work and establish performance and development goals for team members.
• Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• To ensure staff are properly trained and have the tools and equipment to carry out their duties.
• To ensure that your team are developed to provide a hospitable service in line with the operating standards and procedures/brand standards.
• Develop interactive customer relations and be aware of any possible future requirements, relaying such information and ideas to the Front Office Manager for the enhancement of customer expectation.
• Be pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
• To develop your team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates guest satisfaction.
• To actively support other departments and act when assistance is needed. To ensure that the whole hotel operations run smoothly from the guest's perspective with the focus on guest services desk and breakfast / evening reception areas.
• To have a full understanding of all systems and programmes e.g. Opera
• Perform other duties as assigned.

WHAT WE ASK OF YOU:

• Minimum 1-year previous experience at a front office desk
• Good knowledge of English, Dutch is a plus.
• Strong communication and leadership skills
• Problem solving ability and stress resistance.
• Proactive attitude and team spirit
• Passion for hospitality and service
• Flexibility to work in a dynamic environment.
• A good working knowledge of Opera is desired.