Front Office Team Leader

art'otel; Amsterdam; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Birthday bonus

Competitive salary

Meal during shift

Industry pension plan

25 days holiday

Wellbeing day off

Discounted hotel rates

Job summary

art’otel amsterdam is seeking a Front Office Team Leader to lead guest interactions with warmth and professionalism. You will manage check-ins, handle requests, and set a high standard for service while guiding a front office team to excel in hospitality.

Strong English communication and prior supervisor experience are preferred. Join a dynamic hotel environment where teamwork, enthusiasm, and care for guests are valued.

Qualifications

• Excellent interpersonal skills and a welcoming attitude are essential.
• Proven fluency in English for guest interactions and team communication.
• Experience leading front office teams and mentoring colleagues preferred.
• Knowledge of Opera PMS or similar property management systems is a plus.

Responsibilities

• Be the first and last point of contact for guests, ensuring a warm, professional impression.
• Handle guest requests and check-ins with care, patience, and a smile.
• Inspire, coach and mentor Front Office team members to deliver outstanding service.
• Adapt to early mornings, late shifts, weekends and holidays as required.
• Contribute to a helpful, professional image of the team and hotel.

Skills

Interpersonal skills

English communication

Leadership/mentoring

Customer service

Tools

Opera PMS

Job description

At art’otel amsterdam, we believe in providing a hotel experience that is tailored to the individual and their needs. As Front Office Team Leader, you are the first and last person our guests see, it starts with a smile; your smile! Your helpful, can‑do approach and passion for great service will create a bold impression each and every time.

Are you the perfect match?

• Your biggest motivator? Exceeding guests’ expectations and promote a helpful and professional image to our guests and team members.
• Handling requests and check-ins properly with care, patience and a smile are your top priority!
• Your excellent interpersonal skills help you to easily connect with others
• Teamwork = dreamwork. You like to inspire, coach and mentor fellow Front Office team members
• Working early mornings or late evenings; during the week, in the weekend and/or on (public) holidays is no problem for you
• Hospitality is in your DNA!
• Your English communication skills are on point
• You have experience in using Property management Systems (Opera is a pre)
• You share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Preferably with previous experience as a Front Office Supervisor in a hotel

Excited? We have more to share!

Benefits of working with us as Front Office Team Leader:

• Birthday bonus of €250 (gross, paid in the month of your birthday)
• Competitive salary
• Tasty meal during shift
• Industry pension plan
• 25 days holiday
• 1 extra day off for your wellbeing
• Exciting job opportunities within PPHE Hotel Group across Europe
• Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Travel compensation (max €250 net pm based on full-time employment)
• Recommend a friend scheme (earn up to €750 for each friend who joins us)
• 8% holiday allowance (paid yearly in May)
• Flexible working policy (if applicable)
• Annual company parties and outings
• Exclusive discounts in the employee benefit store (www.alleo.nl)
• Discount on the collective health insurance from VGZ
• Departmental incentive schemes
• Great (online) Learning & Development opportunities to grow your career
• An advanced onboarding program
• Access to the hotel gym during low peak hours

and more…

We are a highly diverse organization. For us, it is a source of strength. It keeps us creative. That is why we are working to create an environment where everyone feels included, no matter what their background or orientation.

be bold. be creative. be original. A fun place to create and inspire.