Interim Front Office Manager - Full-time - NH Utrecht

Hesperia group; Utrecht; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

University training

End of year bonus

Employee hotel rates

F&B discounts

Team building events

Growth opportunities

Salary under Horeca CLA scale 8

Job summary

NH Hotels & Resorts in Utrecht, NL, is seeking an Interim Front Office Manager (f/m/d) to lead the Front Office team with full professional and disciplinary responsibility, delivering exceptional guest experiences.

The role calls for a natural host with several years of Front Office Manager experience, a strong service mindset, coaching skills, and fluent English (Dutch a plus). Benefits include training, bonuses, staff rates, and growth opportunities.

Qualifications

• Experience as Front Office Manager or Assistant Front Office Manager.
• Strong guest-service orientation and upselling abilities.
• Fluent English; Dutch language a plus.

Responsibilities

• Lead the Front Office team with full professional and disciplinary responsibility.
• Drive high performance and ensure exceptional service standards.
• Monitor guest satisfaction and upselling, improving results.

Skills

Natural Host

Front Office Manager experience

Job description

Location:
Utrecht, NL The Netherlands

Department: Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

As an Interim Front Office Manager (f/m/d), you will lead the Front Office team with full professional and disciplinary responsibility, driving high performance, fostering strong team spirit, and ensuring exceptional service standards that create memorable guest experiences.

Your Benefits at NH Hotels

• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates starting from€36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 8.

Your Roleat aGlance

As Front Office Manager you create a welcoming, professional, and smooth guest experience from arrival to departure, setting the tone for the hotel’s daily operations. You act as the main point of contact for guest‑related matters, concierge services, and Front Office administration. With a hands‑on leadership style, you motivate, coach, and develop your team to deliver consistent quality and memorable service. You closely monitor service standards, guest satisfaction, and upselling performance, always looking for opportunities to improve results.As a member of the Hotel Management Team, you actively contribute to the overall success of the hotel, working together with other departments to ensure an efficient operation and an outstanding guest experience in a fresh, modern environment.

What Makes You a Great Fit

Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;

You are a ‘Natural Host’ and have some years’ experience as (Assistant) Front Office Manager ;

You are an energetic person , you are a coach to your team and you are able to motivate the m to go the extra mile for the guests ;

Together with your team, you will make sure every guest has a fantastic stay in our hotel;

You have a good command of the English language; Dutch is an advantage.

Y ou know your way with figures. You have an open personality, eye for detail and you do not back away for a challenge (or two).

Are you looking for a new challenge?

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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