Front Office Manager - Full-time - Tivoli Doelen Amsterdam

Minor Hotels Europe and Americas; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

End of year bonus

Refer-a-friend bonus

Employee rates

F&B discount

Friends & Family discount

Team building events

Career growth

Horeca CLA scale 7

Job summary

Tivoli Hotels & Resorts is seeking a Front Office Manager to lead the Front Office team with full responsibility for service standards, guest satisfaction, and daily operations.

You will be the natural host, ensuring a seamless guest experience, mentoring the team, and coordinating guest relations, concierge tasks and administrative duties. Strong English is required; Dutch is a plus.

Qualifications

• Experience as (Assistant) Front Office Manager or similar role in hospitality.
• Excellent guest service mindset with leadership skills.
• Ability to manage a team and drive upselling and service standards.

Responsibilities

• Lead Front Office team with full professional and disciplinary responsibility.
• Ensure high performance, teamwork, and consistent service standards.
• Act as main guest contact for inquiries, concierge duties, and administration.

Skills

Front Office leadership

Guest relations

English proficiency

Team development

Numerical/figures

Commercial awareness

Tools

Hotel PMS

Job description

Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.

As a Front Office Manager (f/m/d), you lead the Front Office team with full professional and disciplinary responsibility, ensuring high performance, teamwork, and consistent service standards.

Joining Tivoli Comes with Unique Advantages

• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates starting from € 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 7.

Your Key Contributions to Memorable Stays

As Front Office Manager, you are the natural host who brings Tivoli’s timeless elegance and genuine hospitality to life. With your charismatic presence, you inspire your team to create unforgettable moments reflecting the spirit of Live in the Moment. You lead the Front Office team where perfect service is your starting point. You are also the point of contact for guest-related matters, concierge duties, and all administrative matters. You are the driving force in stimulating, motivating. and coaching the Front Office Team. You monitor the Quality Standards and Upselling results, and you are part of the Management Team of the hotel.

Your Talent, Our Tradition of Excellence

• Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
• You are a ‘Natural Host’ and have some years’ experience as (Assistant) Front Office Manager;
• You are an energetic person, you are a coach to your team and you are able to motivate them to go the extra mile for the guests;
• Together with your team, you will make sure every guest has a fantastic stay in our hotel;
• You have a good command of the English language; Dutch is an advantage.
• You know your way with figures.
• You have an open personality, have an eye for detail and you do not back away for a challenge (or two).

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.