Front Office Manager

COREcruitment Ltd; Rotterdam; On-site; EUR 45,000 - 65,000; Full time

Job summary

COREcruitment Ltd. seeks a Front Office Manager for a luxury international hotel in Rotterdam. This pivotal role will lead the pre-opening setup and craft the Front Office structure and standards.

You will hire, train, and mentor the Front Office team, overseeing daily operations, guest relations, and KPI tracking to deliver a premium experience. Dutch fluency and strong English are essential to success.

Qualifications

• 3+ years in a Front Office leadership role; pre-opening experience is a plus.
• Strong knowledge of Front Office operations and PMS systems.
• Fluent Dutch and English; extra languages a bonus.
• Proven leadership, organizational and problem-solving abilities.

Responsibilities

• Spearhead the pre-opening setup of the Front Office department, including defining procedures, standards, and team structure.
• Build, train, and mentor the Front Office team to deliver exceptional service.
• Manage daily Front Desk operations, such as check-in/out and guest relations, to ensure a smooth and premium experience.
• Introduce and maintain operational processes, systems, and tools aligned with company standards.
• Handle guest feedback and resolve concerns efficiently to guarantee satisfaction and loyalty.
• Work closely with Housekeeping, Maintenance, and F&B teams to ensure seamless hotel operations.
• Track and analyze KPIs, budgets, and performance metrics for the Front Office department.

Skills

Dutch language

English language

Leadership

Hospitality experience

Tools

Property Management System (PMS)

Job description

Job title: Front Office Manager

Location: Rotterdam, Netherlands

Salary: € Negotiable according to experience

Dutch is required

For our client, an international 5* hotel, we are seeking a motivated Front Office Manager.

Key Responsibilities:

• Spearhead the pre-opening setup of the Front Office department, including defining procedures, standards, and team structure.
• Build, train, and mentor the Front Office team to deliver exceptional service.
• Manage daily Front Desk operations, such as check-in/out and guest relations, to ensure a smooth and premium experience.
• Introduce and maintain operational processes, systems, and tools aligned with company standards.
• Handle guest feedback and resolve concerns efficiently to guarantee satisfaction and loyalty.
• Work closely with Housekeeping, Maintenance, and F&B teams to ensure seamless hotel operations.
• Track and analyze KPIs, budgets, and performance metrics for the Front Office department.

Key requirements:

• At least 3 years of experience in a Front Office leadership role; pre-opening experience is a plus.
• In-depth understanding of Front Office operations, procedures, and Property Management Systems (PMS).
• Fluent in Dutch and English; additional languages are a bonus.
• Demonstrated leadership, organizational, and problem-solving abilities.
• Professional background in Hospitality, preferably in a similar standard property.

Job title: Front Office Manager

Location: Rotterdam, Netherlands

Salary: € Negotiable according to experience

Dutch is required