Front Office Team Leader

PPHE Hotel Group; Amsterdam; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Birthday bonus

Meal during shift

Industry pension

25 days holiday

Wellbeing day off

Hotel discounts

Travel stipend

Refer a friend

Holiday allowance

Flexible schedule

Company events

Employee store discounts

Health insurance discount

Learning & development

Onboarding program

Gym access

Job summary

PPHE Hotel Group's art'otel amsterdam is seeking a Front Office Team Leader to lead and inspire the front desk team, ensuring warm, efficient guest service from check-in to check-out.

You’ll mentor colleagues, handle guest requests with care, and collaborate with other hotel departments to maintain high service standards.

Flexibility for early mornings, evenings, weekends and holidays is expected; you bring excellent English communication and Opera PMS experience to the team.

Qualifications

• Experience leading Front Office teams or supervisory role preferred.
• Excellent English communication skills.
• Willing to work early mornings, late evenings, weekends and public holidays.
• Experience with Opera PMS or similar PMS is a plus.

Responsibilities

• Lead and mentor Front Office team members to deliver exceptional guest service.
• Handle guest requests, check-ins and check-outs with care and a smile.
• Coordinate with other hotel departments to maintain service standards.
• Uphold brand values of Trust, Respect, Teamwork, Enthusiasm, Commitment & Care.

Skills

Guest service

Team leadership

Interpersonal skills

English communication

Tools

Opera PMS

Job description

Location: art'otel Amsterdam, Netherlands

At art'otel amsterdam, we believe in providing a hotel experience that is tailored to the individual and their needs. As Front Office Team Leader, you are the first and last person our guests see, it starts with a smile; your smile! Your helpful, can-do approach and passion for great service will create a bold impression each and every time.

Are you the perfect match?

• Your biggest motivator? Exceeding guests' expectations and promote a helpful and professional image to our guests and team members.
• Handling requests and check-ins properly with care, patience and a smile are your top priority!
• Your excellent interpersonal skills help you to easily connect with others
• Teamwork = dreamwork. You like to inspire, coach and mentor fellow Front Office team members
• Working early mornings or late evenings; during the week, in the weekend and/or on (public) holidays is no problem for you
• Hospitality is in your DNA!
• Your English communication skills are on point
• You have experience in using Property management Systems (Opera is a pre)
• You share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Preferably with previous experience as a Front Office Supervisor in a hotel

Excited? We have more to share!

Benefits of working with us as Front Office Team Leader:

• Birthday bonus of €250 (gross, paid in the month of your birthday)
• Tasty meal during shift
• Industry pension plan
• 25 days holiday
• 1 extra day off for your wellbeing
• Exciting job opportunities within PPHE Hotel Group across Europe
• Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Travel compensation (max €250 net pm based on full-time employment)
• Recommend a friend scheme (earn up to €750 for each friend who joins us)
• 8% holiday allowance (paid yearly in May)
• Flexible working policy (if applicable)
• Annual company parties and outings
• Exclusive discounts in the employee benefit store (www.alleo.nl)
• Discount on the collective health insurance from VGZ
• Great (online) Learning & Development opportunities to grow your career
• An advanced onboarding program
• Access to the hotel gym during low peak hours

and more...

We are a highly diverse organization. For us, it is a source of strength. It keeps us creative. That is why we are working to create an environment where everyone feels included, no matter what their background or orientation.

be bold. be creative. be original. A fun place to create and inspire.