Front Office Supervisor: Lead Guest Experience & Revenue

Radisson-Hotel-Group; Schiphol; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Staff discounts

Travel allowance

Free parking

Shuttle bus

Learning & development

Team events

Job summary

Radisson Blu Hotel Amsterdam Airport is seeking a proactive Front Office Supervisor to lead the reception team and ensure smooth check-in/out in our fast-paced airport environment. You will handle guest requests, resolve issues, and actively upsell services while coordinating with other departments to deliver exceptional guest experiences.

Fluency in English and frontline hospitality experience are essential.

Qualifications

• Experience in a similar Front Office supervisory role within hospitality.
• Good verbal and written English communication.
• Ability to handle guest requests and operational issues effectively.
• Availability to work rotating morning, day and evening shifts.
• Hands-on and service-oriented approach to support the team.

Responsibilities

• Supervise the Front Desk team, assign tasks and provide clear instructions.
• Lead and motivate the Front Desk team, fostering a service-oriented environment.
• Coordinate special requests and issues with other departments.
• Handle guest inquiries and complaints, with management guidance as needed.
• Welcome, check in and check out guests; process reservations and payments.
• Drive Radisson Rewards enrolments and upsell opportunities to guests.
• Provide guests with information and resolve issues; manage calls.

Skills

Front Office

Supervision

English proficiency

Guest service

Upselling

Shift flexibility

Job description

Radisson Blu Hotel Amsterdam Airport is seeking a proactive Front Office Supervisor to lead the reception team and ensure smooth check-in/out in our fast-paced airport environment. You will handle guest requests, resolve issues, and actively upsell services while coordinating with other departments to deliver exceptional guest experiences.

Fluency in English and frontline hospitality experience are essential.