Front Office Lead: Guest Experience & Team Growth

Sircle Collection; Amsterdam; On-site; EUR 36,000 - 52,000; Full time

Benefits offered by this job

Market-based Horeca CLA

Staff discounts at Sircle Collection

Birthday day off

Restaurant discounts 25%

Merchandise discount

Free Bootcamp

In-house experience after 1 month

Paid moving day

Team building events

Great hotel group

Job summary

Sir Albert Hotel seeks a Front Office Supervisor to lead day-to-day Front Office operations and manage a dedicated team of agents and trainees in Amsterdam. You will work closely with housekeeping and maintenance to ensure exceptional guest experiences.

With 1–2 years in a supervisory role and a passion for hospitality, you will communicate effectively in English and thrive in a dynamic, diverse team environment at Sir Albert, part of Sircle Collection.

Qualifications

• Minimum 1–2 years of work experience in a supervisor role.
• Fluent in English (spoken and written).
• Affinity with hospitality and strong communication skills.

Responsibilities

• Ensure guests receive heartfelt service in collaboration with your team.
• Supervise Front Office Agents and Trainees.
• Coordinate closely with housekeeping and maintenance.
• Greet and guide guests, conference attendees, and group leaders.
• Assist daily operations across departments as needed.
• Oversee Health and Safety procedures and crisis coordination.
• Handle guest complaints according to established procedures.

Skills

Supervisory experience

English fluency

Hospitality mindset

Job description

Sir Albert Hotel seeks a Front Office Supervisor to lead day-to-day Front Office operations and manage a dedicated team of agents and trainees in Amsterdam. You will work closely with housekeeping and maintenance to ensure exceptional guest experiences.

With 1–2 years in a supervisory role and a passion for hospitality, you will communicate effectively in English and thrive in a dynamic, diverse team environment at Sir Albert, part of Sircle Collection.