Front Office Team Leader: Elevate Guest Experiences

Hotelprofessionals; Amsterdam; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Birthday bonus €250

Competitive salary

25 days holiday

Travel allowance

Discounted hotel rates

8% holiday allowance

Flexible working options

Annual company events

Employee benefits platform discounts

Job summary

Park Plaza Victoria Amsterdam is seeking a dynamic Front Office Team Leader to guide shifts, inspire a high-performing team, and ensure memorable guest experiences. You will lead by example with a warm, professional approach and foster a welcoming atmosphere opposite Amsterdam Central Station.

You will coach colleagues, manage guest requests, and uphold service standards in a fast-paced environment. English proficiency is essential, with additional languages a plus.

Qualifications

• Experience leading front office teams in a hotel environment.
• Strong communication and interpersonal skills with guests and colleagues.
• Proven ability to coach and motivate teams to deliver exceptional service.

Responsibilities

• Lead shifts and ensure smooth check-in and check-out experiences.
• Coach, mentor and motivate front office colleagues to maintain high service standards.
• Oversee guest requests and translate feedback into service improvements.

Skills

Leadership

Guest service

Communication

Coaching/Mentoring

Interpersonal skills

Tools

Opera PMS

Job description

Park Plaza Victoria Amsterdam is seeking a dynamic Front Office Team Leader to guide shifts, inspire a high-performing team, and ensure memorable guest experiences. You will lead by example with a warm, professional approach and foster a welcoming atmosphere opposite Amsterdam Central Station.

You will coach colleagues, manage guest requests, and uphold service standards in a fast-paced environment. English proficiency is essential, with additional languages a plus.