Front Office Desk Manager — Guest Experience Leader

Hesperia group; Amsterdam; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Training program

Year-end bonus

Refer-a-friend bonus

Employee discounts

Team events

Career growth

Job summary

NH Collection in Amsterdam is seeking a Front Office receptionist to join our team. You will greet guests, manage check-ins and check-outs, and coordinate with other departments to ensure smooth operations, all while delivering personalised service.

Fluency in Dutch and English, a proactive attitude, and experience at a reception desk help you excel. The role offers a structured shift pattern, opportunities for growth, and benefits across Minor Hotels.

Qualifications

• Experience as a receptionist or front desk role is highly valued.
• Fluency in Dutch and English is essential for guest interactions.
• Strong ability to work in a team and adapt to varying shifts.

Responsibilities

• Greet guests and manage the front office desk with a welcoming attitude.
• Check today's arrivals and coordinate with other departments as needed.
• Process emails and handle the morning rush to ensure smooth operations.
• Update handover during shift changes to inform the next team.

Skills

Natural Host

Receptionist experience

Dutch language

English language

Computer systems knowledge

Team player

Shift leadership

Job description

NH Collection in Amsterdam is seeking a Front Office receptionist to join our team. You will greet guests, manage check-ins and check-outs, and coordinate with other departments to ensure smooth operations, all while delivering personalised service.

Fluency in Dutch and English, a proactive attitude, and experience at a reception desk help you excel. The role offers a structured shift pattern, opportunities for growth, and benefits across Minor Hotels.