Front Office Team Lead & Guest Experience Coach

Hyatt Place; Amsterdam; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Discounted hotel room rates

25 vacation days

8% holiday allowance

Travel allowance

Daily meals

Paternity leave

Job summary

Hyatt Place Amsterdam Airport is seeking a Front Office Team Leader (Duty Manager) to lead a dynamic Front Office team of 330 rooms. You will coach Hosts, manage shifts, and ensure smooth operations while delivering memorable guest experiences.

You will drive guest satisfaction, uphold Hyatt brand standards, and provide ongoing feedback and onboarding for new team members. A strong emphasis on leadership, communication, and teamwork is expected.

Qualifications

• Experience in a customer-oriented job.
• Eligible to work in the Netherlands.
• Fluent in English.
• Flexible in working different shifts and weekends.
• Open minded, responsible and positive attitude.
• Strong communication skills.

Responsibilities

• You are responsible for the shift and will support the team in solving any problems they may encounter during their shift.
• Handling all financial transactions, ensuring proper processing, and monitoring cashier accuracy. You will be responsible for verifying that cashiers' transactions are correct and compliant with company procedures, and ensuring payments are collected properly and in a timely manner.
• Approving team upsells
• Responding to and managing Hysat reviews
• Overseeing and managing stock levels to ensure availability and proper inventory control.
• Monitoring team interactions with guests, providing regular feedback to improve service quality.
• Ensuring the team follows Hyatt’s brand standards and adheres to Hyatt policies and procedures.
• Managing scheduling and coverage when team members call in sick, ensuring smooth operations at all times.
• Carrying out onboarding for new team members, ensuring they are properly introduced to the role and company culture.
• Conducting probation, mid-year, and end-of-year performance reviews to assess individual and team development, providing constructive feedback and guidance for growth.
• You lead by example by creating connections with guests and leading the team’s success by increasing guest satisfaction scores.
• You will coach the team by giving constructive feedback and personalized-on-the-job trainings.
• You ensure the team achieves their goals.
• You drive the team in taking ownership in complaint handling and assist where necessary.
• You inspire your team to create memorable experiences for our guests.
• As Teamleader you are responsible for internal communication such as briefings and ensuring all team members are up to date regarding any changes, promotions etc.

Skills

Customer service

Fluent English

Flexible shifts

Strong communication

Leadership experience

Tools

OPERA

Micros

Job description

Hyatt Place Amsterdam Airport is seeking a Front Office Team Leader (Duty Manager) to lead a dynamic Front Office team of 330 rooms. You will coach Hosts, manage shifts, and ensure smooth operations while delivering memorable guest experiences.

You will drive guest satisfaction, uphold Hyatt brand standards, and provide ongoing feedback and onboarding for new team members. A strong emphasis on leadership, communication, and teamwork is expected.