Front Office Intern: Create Memorable Guest Experiences

NH Hotel Group; Maastricht; On-site; EUR 7,800 - 10,000; Full time

Benefits offered by this job

Internship allowance

Training access

Employee rates

Team events

International career

Job summary

NH Maastricht offers an Internship Front Office position in Maastricht, the Netherlands. You will be at the heart of the guest experience, greeting guests warmly, assisting with check-in/check-out after training, managing reservations, and supporting daily Front Office administration in an international hotel setting.

During the internship you will develop upselling, problem-solving, and service-recovery skills while sharing local recommendations with guests.

Qualifications

• Active enrollment in an educational institution throughout the internship period.
• Genuine passion for hospitality and guest service.
• Positive, approachable, and team-oriented.
• Confident interacting with international guests.
• Excellent English communication skills (speaking and writing); other languages a plus.
• Flexible, detail-oriented, eager to learn.
• Committed to creating memorable guest experiences.

Responsibilities

• Welcome guests with warmth and professionalism, making them feel at home from arrival.
• Handle check-in and check-out after training.
• Manage reservations and respond to guest requests; support Front Office admin.
• Share personalised recommendations and local insights with international travellers.
• Develop upselling, problem-solving, and service recovery skills.
• Collaborate with colleagues across departments to ensure a seamless guest experience.
• Help create an atmosphere where every guest feels welcomed and cared for.

Skills

Hospitality passion

Customer service

Team spirit

English proficiency

Job description

NH Maastricht offers an Internship Front Office position in Maastricht, the Netherlands. You will be at the heart of the guest experience, greeting guests warmly, assisting with check-in/check-out after training, managing reservations, and supporting daily Front Office administration in an international hotel setting.

During the internship you will develop upselling, problem-solving, and service-recovery skills while sharing local recommendations with guests.