Front Office Intern: Guest Experience in Hospitality (NL)

Minor Hotels Europe & Americas; Amsterdam; On-site; EUR 7,100 - 9,600; Part time

Benefits offered by this job

€750 gross per month

International career opportunities

Minor Hotels University training

Employee rates from €36 per night

Friends & Family discounts up to 25%

30% discount at restaurants/bars

Team events and trips

Refer-a-Friend bonus €500

Job summary

NH Hotels & Resorts in The Netherlands invites you to join as a Front Office Intern. Gain hands-on guest service experience in a dynamic hotel environment while developing skills in check-ins, information provision, and hospitality operations.

You will learn front office administration, handle guest feedback, and contribute to guest satisfaction. Availability from February/March 2027 with an internship agreement and campus address in the Netherlands.

Qualifications

• Pursuing a degree in Hospitality, Hotel Management, Tourism, or related field.
• Good command of English; additional languages are a plus.

Responsibilities

• Welcome guests and assist with check-ins and check-outs.
• Support guests throughout their stay and provide information about the hotel and local area.
• Handle guest feedback and complaints with professionalism.
• Assist with Front Office administration and daily tasks.
• Respond to online guest reviews and monitor guest satisfaction.
• Support cash handling and end-of-shift procedures.
• Manage Lost & Found requests and follow up with guests.
• Assist with the night audit process and other reporting tasks.
• Identify upselling opportunities to enhance the guest experience.

Education

Hospitality related degree

Tools

Customer service tools

Job description

NH Hotels & Resorts in The Netherlands invites you to join as a Front Office Intern. Gain hands-on guest service experience in a dynamic hotel environment while developing skills in check-ins, information provision, and hospitality operations.

You will learn front office administration, handle guest feedback, and contribute to guest satisfaction. Availability from February/March 2027 with an internship agreement and campus address in the Netherlands.