Front Office Intern: Craft Memorable Guest Experiences

Minor Hotels; Maastricht; On-site; EUR 7,800 - 8,900; Part time

Benefits offered by this job

Minor Hotels training

Employee rates from €36 per night

Global career opportunities

Job summary

NH Hotels & Resorts in Maastricht is seeking a Front Office Intern to deliver warm, professional guest service and gain hands-on experience in an international hotel setting. You will welcome guests, assist with check-in/check-out after training, manage reservations, and share local insights to enhance the stay.

The internship emphasizes upselling, problem-solving, and collaborative service, with opportunities to interact across departments and create memorable guest experiences.

Qualifications

• Actively enrolled in an educational institution throughout the internship period.
• Passion for hospitality and guest service.
• Positive, approachable, and team-oriented.
• Comfortable interacting with international guests.
• Strong communication skills, especially in English.

Responsibilities

• Welcome guests with warmth and professionalism, making them feel at home.
• Handle check-in and check-out after training.
• Manage reservations and respond to guest requests.
• Share personalised recommendations and local insights.
• Develop upselling, problem-solving, and service recovery skills.
• Collaborate with departments to ensure a seamless guest experience.
• Help create a welcoming and caring atmosphere for every guest.

Skills

Excellent English communication

Guest service orientation

Team player

Education

Active enrollment in educational institution

Job description

NH Hotels & Resorts in Maastricht is seeking a Front Office Intern to deliver warm, professional guest service and gain hands-on experience in an international hotel setting. You will welcome guests, assist with check-in/check-out after training, manage reservations, and share local insights to enhance the stay.

The internship emphasizes upselling, problem-solving, and collaborative service, with opportunities to interact across departments and create memorable guest experiences.