Front Office Intern — Welcome Guests, Learn Global Hospitality

Minor Hotels Europe & Americas; Utrecht; On-site; EUR 7,800 - 8,900; Full time

Benefits offered by this job

Minor Hotels University NorthernEurope

Employee rates discounts

Team events

Job summary

NH Hotels & Resorts is offering a Front Office Internship in the Netherlands. You will be at the heart of the guest experience, welcoming guests and supporting check-in/check-out after training in an international hotel setting. The program emphasizes guest service, local recommendations, and developing upselling and problem-solving skills.

You must be actively enrolled in an educational program. Strong English communication is essential; other languages are a plus.

Qualifications

• Actively enrolled in an educational institution during the internship period.
• Passion for hospitality and guest service.
• Positive, approachable demeanor and team orientation.
• Confident interaction with international guests.
• Excellent English communication skills; other languages are a plus.

Responsibilities

• Welcome guests with warmth and professionalism at check-in/out.
• Handle check-in/check-out after training.
• Manage reservations and respond to guest requests.
• Support daily Front Office administration.
• Share personalized recommendations and local insights.
• Develop upselling, problem-solving and service recovery skills.
• Collaborate with departments to ensure a seamless guest experience.

Skills

Hospitality service

Interpersonal skills

Team player

Communication skills

English proficiency

Education

Enrollment in educational institution

Tools

Reservation system

Job description

NH Hotels & Resorts is offering a Front Office Internship in the Netherlands. You will be at the heart of the guest experience, welcoming guests and supporting check-in/check-out after training in an international hotel setting. The program emphasizes guest service, local recommendations, and developing upselling and problem-solving skills.

You must be actively enrolled in an educational program. Strong English communication is essential; other languages are a plus.