Front Office Host(ess) – 15.20 hours per week

Park Plaza; Eindhoven; On-site; EUR 25,000 - 30,000; Part time

Benefits offered by this job

Discounted hotel stays

50% food & beverage discount

Alleo.nl discounts

Team skincare & haircare discounts

Health insurance discount

Learning and development opportunities

Onboarding programme

International career growth

Annual parties & team outings

€250 gross birthday bonus

Pension under Horeca CAO

25 vacation days + 1 wellbeing day

8% holiday allowance

Travel expense reimbursement up to €€€

Referral bonus up to €750

Job summary

Park Plaza Eindhoven is seeking a Front Office Host for 15-20 hours per week. You’ll welcome guests, handle check-ins/outs, reservations, and guest requests in a dynamic hotel setting.

The role suits students or professionals seeking flexible hours in an international environment. Ideal candidates show a passion for hospitality, excellent English, and the ability to work evenings, weekends, and public holidays.

Qualifications

• Passion for hospitality and guest service.
• Excellent English communication.
• Flexible availability including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail.
• Positive, proactive attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Welcome guests with a warm, professional attitude.
• Manage check-ins and check-outs efficiently.
• Handle reservations, room allocations, and guest requests.
• Provide information about hotel facilities and local attractions.
• Respond to guest inquiries and resolve concerns promptly.
• Process payments and maintain guest accounts.
• Collaborate with hotel departments for seamless experiences.
• Contribute to guest satisfaction targets and departmental goals.

Skills

Hospitality passion

English communication

Flexible availability

Organizational skills

Attention to detail

Professional attitude

Team player

Tools

PMS familiarity

Job description

At Park Plaza Eindhoven, we believe that every great guest experience starts with a warm welcome. Located in the heart of Eindhoven, our hotel combines contemporary comfort with exceptional service, welcoming both business and leisure travellers from around the world.

As a Front Office Host of minimum 15-20 hours per week, you'll have the opportunity to combine flexibility with a rewarding career in hospitality. This role is ideal for students, hospitality professionals seeking additional hours, or anyone looking for a role that fits around their lifestyle and commitments. Whether you're looking to gain experience in an international hotel environment or build your career in hospitality, you'll join a supportive team dedicated to delivering exceptional guest experiences.

Responsibilities

• Welcome guests with a warm, professional, and friendly attitude.
• Manage check-ins and check-outs efficiently while delivering an exceptional guest experience.
• Handle reservations, room allocations, and guest requests accurately.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest enquiries and resolve concerns in a timely and professional manner.
• Process payments and maintain accurate guest accounts.
• Work closely with other hotel departments to ensure seamless guest experiences.
• Contribute to achieving guest satisfaction targets and departmental objectives.

Essential Requirements

• A passion for hospitality and guest service.
• Excellent communication skills in English.
• Flexible availability, including evenings, weekends, and public holidays.
• Strong organizational skills and attention to detail.
• Positive, professional, and proactive attitude.
• Ability to work effectively both independently and as part of a team.

Preferred Requirements

• Previous experience in a hotel front office, reception, customer service, or hospitality role.
• Experience working with hotel reservation or property management systems.
• Dutch language skills are an advantage.
• Additional foreign language skills are highly desirable.

Your Benefits And Perks

• Discounted hotel stays across the Radisson Hotel Group worldwide, including special rates for family and friends.
• 50% discount on food and beverages in our restaurants and bars.
• Exclusive discounts via alleo.nl.
• Exclusive team discounts on premium ESPA skincare and Kevin Murphy haircare products.
• Discount on a collective health insurance plan.
• Extensive learning and development opportunities.
• A comprehensive onboarding programme.
• International career growth opportunities within PPHE Hotel Group.
• Annual company parties and team outings.
• €250 gross birthday bonus.
• Pension scheme in accordance with the Dutch Hospitality Collective Labour Agreement (Horeca CAO).
• 25 vacation days plus 1 additional wellbeing day (pro rata).
• 8% holiday allowance.
• Travel expense reimbursement up to €250 net per month (pro rata).
• Referral bonus of up to €750 for introducing a new colleague.

This position is classified under the Dutch Hospitality Collective Labour Agreement (Horeca CAO, Scale V) with a salary starting from €2,505.04 gross per month based on full-time employment, depending on experience and qualifications.

We welcome applicants from all backgrounds and encourage you to bring your authentic self to our team.

Park Plaza. Be part of every moment.