Front Office Host(ess) - Min/Max

StudentJob; Eindhoven; On-site; EUR 13,000 - 17,000; Part time

Benefits offered by this job

Discounted hotel stays

50% discount on food & beverages

Team events and parties

€250 birthday bonus

Pension under Horeca CAO

8% holiday allowance

Travel reimbursements up to €250 net

Job summary

Park Plaza Eindhoven is seeking a Front Office Host for a part-time role (15-20 hours per week) to greet guests with warmth and professionalism.

You will handle check-ins and check-outs, manage reservations, assist guests with requests, and coordinate with other hotel teams to deliver outstanding service. Excellent English, flexible availability including evenings and weekends, and a proactive team spirit are essential; Dutch language skills are a plus.

Qualifications

• Passion for hospitality and guest service.
• Excellent English communication.
• Flexible availability including evenings, weekends, and public holidays.
• Strong organizational skills and attention to detail.
• Positive, proactive attitude.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Welcome guests with a warm, professional, and friendly attitude.
• Manage check-ins and check-outs efficiently while delivering an exceptional guest experience.
• Handle reservations, room allocations, and guest requests accurately.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest enquiries and resolve concerns in a timely and professional manner.
• Process payments and maintain accurate guest accounts.
• Work closely with other hotel departments to ensure seamless guest experiences.
• Contribute to achieving guest satisfaction targets and departmental objectives.

Job description

Are you passionate about creating memorable first impressions and delivering exceptional guest experiences? At Park Plaza Eindhoven, first impressions count. As a Front Office Host - Min/Max contract of 15-20 hours per week, you'll have the opportunity to combine flexibility with a rewarding career in hospitality. This role is ideal for someone who enjoys working with people, thrives in a dynamic environment, and takes pride in delivering outstanding service.

Responsibilities

• Welcome guests with a warm, professional, and friendly attitude.
• Manage check-ins and check-outs efficiently while delivering an exceptional guest experience.
• Handle reservations, room allocations, and guest requests accurately.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest enquiries and resolve concerns in a timely and professional manner.
• Process payments and maintain accurate guest accounts.
• Work closely with other hotel departments to ensure seamless guest experiences.
• Contribute to achieving guest satisfaction targets and departmental objectives.

Essential Requirements

• A passion for hospitality and guest service.
• Excellent communication skills in English.
• Flexible availability, including evenings, weekends, and public holidays.
• Strong organizational skills and attention to detail.
• Positive, professional, and proactive attitude.
• Ability to work effectively both independently and as part of a team.

Preferred Requirements

• Previous experience in a hotel front office, reception, customer service, or hospitality role.
• Experience working with hotel reservation or property management systems.
• Dutch language skills are an advantage.
• Additional foreign language skills are highly desirable.

Your Benefits and Perks

• Discounted hotel stays across the Radisson Hotel Group worldwide, including special rates for family and friends.
• 50% discount on food and beverages in our restaurants and bars.
• Exclusive discounts via alleo.nl.
• Exclusive team discounts on premium ESPA skincare and Kevin Murphy haircare products.
• Discount on a collective health insurance plan.
• Extensive learning and development opportunities.
• A comprehensive onboarding programme.
• International career growth opportunities within PPHE Hotel Group.
• Annual company parties and team outings.
• €250 gross birthday bonus.
• Pension scheme in accordance with the Dutch Hospitality Collective Labour Agreement (Horeca CAO).
• 25 vacation days plus 1 additional wellbeing day (pro rata).
• 8% holiday allowance.
• Travel expense reimbursement up to €250 net per month (pro rata).
• Referral bonus of up to €750 for introducing a new colleague.

This position is classified under the Dutch Hospitality Collective Labour Agreement (Horeca CAO, Scale V) with a salary starting from €2,505.04 gross per month based on full-time employment, depending on experience and qualifications.

Ready to be the welcoming face of Park Plaza Eindhoven?

We welcome applicants from all backgrounds and encourage you to bring your authentic self to our team.

Park Plaza. Be part of every moment.

Salarisomschrijving

In overeenstemming

Vaardigheden

• Je beheerst Engels

Opleiding

Middelbare school