Front Office Host(ess) – 0 hours

PPHE Hotel Group; Eindhoven; Hybrid; EUR 24,000 - 32,000; Part time

Benefits offered by this job

Discounted hotel stays worldwide

50% discount on food and beverages

Exclusive discounts via alleo.nl

Team discounts on ESPA skincare and KE

Pension scheme Horeca CAO

25 vacation days + 1 wellbeing day (pr

Annual company parties and teamOutings

€250 gross birthday bonus

Travel expense reimbursement up to €€

Referral bonus up to €750

Extensive learning and development

Comprehensive onboarding programme

International career growth

Job summary

Park Plaza Eindhoven is seeking a Front Office Host on a 0-hour contract to welcome guests and start stays with exceptional hospitality. You will manage check-ins/check-outs, reservations, and guest requests in a dynamic hotel setting.

Fluent English and a passion for service are essential, with flexible availability including evenings and weekends. Experience with hotel systems is a plus, and Dutch language skills are advantageous.

Qualifications

• Excellent English communication skills.
• Flexible availability including evenings, weekends, holidays.
• Strong organizational skills and attention to detail.
• Positive, professional and proactive attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Welcome guests warmly and professionally.
• Handle check-ins/check-outs efficiently and guest-focused.
• Manage reservations, room allocations, and guest requests.
• Provide information about hotel facilities and local attractions.
• Respond to guest inquiries and resolve concerns promptly.
• Process payments and maintain guest accounts.
• Collaborate with other hotel departments for seamless stays.
• Contribute to guest satisfaction targets and departmental goals.

Skills

Hospitality

Communication

Flexibility

Organization

Teamwork

Proactivity

Independence

Customer service

Tools

PMS systems

Job description

Do you enjoy meeting new people and creating memorable first impressions? At Park Plaza Eindhoven, first impressions count. As a Front Office Host- 0 hours contract, you'll be the face of our hotel, welcoming guests with genuine hospitality and ensuring every stay starts and ends on a high note. Looking for a role that offers flexibility around your studies, family life, or other commitments? This 0-hour contract is perfect for students, hospitality professionals seeking extra hours, and individuals who value a flexible working schedule. You'll gain valuable experience in an international hotel environment while helping create memorable stays for our guests.

Responsibilities

• Welcome guests with a warm, professional, and friendly attitude.
• Manage check-ins and check-outs efficiently while delivering an exceptional guest experience.
• Handle reservations, room allocations, and guest requests accurately.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest enquiries and resolve concerns in a timely and professional manner.
• Process payments and maintain accurate guest accounts.
• Work closely with other hotel departments to ensure seamless guest experiences.
• Contribute to achieving guest satisfaction targets and departmental objectives.

Essential Requirements

• A passion for hospitality and guest service.
• Excellent communication skills in English.
• Flexible availability, including evenings, weekends, and public holidays.
• Strong organizational skills and attention to detail.
• Positive, professional, and proactive attitude.
• Ability to work effectively both independently and as part of a team.

Preferred Requirements

• Previous experience in a hotel front office, reception, customer service, or hospitality role.
• Experience working with hotel reservation or property management systems.
• Dutch language skills are an advantage.
• Additional foreign language skills are highly desirable.

Your Benefits and Perks

• Discounted hotel stays across the Radisson Hotel Group worldwide, including special rates for family and friends.
• 50% discount on food and beverages in our restaurants and bars.
• Exclusive discounts via alleo.nl.
• Exclusive team discounts on premium ESPA skincare and Kevin Murphy haircare products.
• Discount on a collective health insurance plan.
• Extensive learning and development opportunities.
• A comprehensive onboarding programme.
• International career growth opportunities within PPHE Hotel Group.
• Annual company parties and team outings.
• €250 gross birthday bonus.
• Pension scheme in accordance with the Dutch Hospitality Collective Labour Agreement (Horeca CAO).
• 25 vacation days plus 1 additional wellbeing day (pro rata).
• 8% holiday allowance.
• Travel expense reimbursement up to €250 net per month (pro rata).
• Referral bonus of up to €750 for introducing a new colleague.

This position is classified under the Dutch Hospitality Collective Labour Agreement (Horeca CAO, Scale V) with a salary starting from €2,505.04 gross per month based on full-time employment, depending on experience and qualifications.

Ready to be the welcoming face of Park Plaza Eindhoven?

We welcome applicants from all backgrounds and encourage you to bring your authentic self to our team.

Park Plaza. Be part of every moment.