Front Office Host(ess) – Min/Max

PPHE Hotel Group; Eindhoven; Hybrid; EUR 10,000 - 14,000; Part time

Benefits offered by this job

Discounted hotel stays across Park Inn

Food & beverage discounts

Pension scheme (Horeca CAO)

Holiday allowance

Travel expense reimbursement up to €€0

Job summary

Park Plaza Eindhoven is seeking a Front Office Host to cover 15-20 hours per week in its international hotel. You will welcome guests, manage check-ins/outs, handle reservations, and assist with guest requests to ensure a seamless stay.

The role suits hospitality professionals or students seeking flexible hours, with strong English communication and a proactive service mindset. Dutch language skills are a plus; teamwork is essential.

Qualifications

• Previous front office or hospitality experience is preferred.
• Excellent English communication and guest handling skills.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Welcome guests with a warm, professional, and friendly attitude.
• Manage check-ins and check-outs efficiently while delivering an exceptional guest experience.
• Handle reservations, room allocations, and guest requests accurately.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest enquiries and resolve concerns in a timely and professional manner.
• Process payments and maintain accurate guest accounts.
• Work closely with other hotel departments to ensure seamless guest experiences.
• Contribute to achieving guest satisfaction targets and departmental objectives.
• A passion for hospitality and guest service.

Skills

Communication skills

Teamwork

Organization

Customer service

Proactive attitude

Flexibility

English proficiency

Dutch language (advantage)

Tools

Reservation systems

Job description

Front Office Host(ess) – 15.20 hours per week

At Park Plaza Eindhoven, we believe that every great guest experience starts with a warm welcome. Located in the heart of Eindhoven, our hotel combines contemporary comfort with exceptional service, welcoming both business and leisure travellers from around the world.

As a Front Office Host of minimum 15-20 hours per week, you'll have the opportunity to combine flexibility with a rewarding career in hospitality. This role is ideal for students, hospitality professionals seeking additional hours, or anyone looking for a role that fits around their lifestyle and commitments. Whether you're looking to gain experience in an international hotel environment or build your career in hospitality, you'll join a supportive team dedicated to delivering exceptional guest experiences.

Responsibilities

• Welcome guests with a warm, professional, and friendly attitude.
• Manage check-ins and check-outs efficiently while delivering an exceptional guest experience.
• Handle reservations, room allocations, and guest requests accurately.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest enquiries and resolve concerns in a timely and professional manner.
• Process payments and maintain accurate guest accounts.
• Work closely with other hotel departments to ensure seamless guest experiences.
• Contribute to achieving guest satisfaction targets and departmental objectives.
• A passion for hospitality and guest service.
• Excellent communication skills in English.
• Flexible availability, including evenings, weekends, and public holidays.
• Strong organizational skills and attention to detail.
• Positive, professional, and proactive attitude.
• Ability to work effectively both independently and as part of a team.

Preferred Requirements

• Previous experience in a hotel front office, reception, customer service, or hospitality role.
• Experience working with hotel reservation or property management systems.
• Dutch language skills are an advantage.
• Additional foreign language skills are highly desirable.

Your Benefits and Perks

• Discounted hotel stays across the Radisson Hotel Group worldwide, including special rates for family and friends.
• 50% discount on food and beverages in our restaurants and bars.
• Exclusive team discounts on premium ESPA skincare and Kevin Murphy haircare products.
• Discount on a collective health insurance plan.
• Extensive learning and development opportunities.
• International career growth opportunities within PPHE Hotel Group.
• Annual company parties and team outings.
• Pension scheme in accordance with the Dutch Hospitality Collective Labour Agreement (Horeca CAO).
• 8% holiday allowance.
• Travel expense reimbursement up to €250 net per month (pro rata).
• Referral bonus of up to €750 for introducing a new colleague.

This position is classified under the Dutch Hospitality Collective Labour Agreement (Horeca CAO, Scale V) with a salary starting from €2,505.04 gross per month based on full-time employment, depending on experience and qualifications.

We welcome applicants from all backgrounds and encourage you to bring your authentic self to our team.