Front Office Host

Hotelprofessionals; Amsterdam; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Free Hyatt nights 12 per year

F&B discounts 20%

Travel allowance within 5 km

Uniform and in-house laundry

25 vacation days

Team outings

Career growth

Well-being programs

Diversity & inclusion

Job summary

Andaz Amsterdam Prinsengracht is seeking a Front Office professional to greet guests and set the tone for a memorable stay in Amsterdam. You will manage check-ins/check-outs, assist with inquiries, and provide tailored recommendations to elevate each guest’s experience.

We value English communication, initiative, and a keen eye for detail. If you are eligible to work in the Netherlands and thrive in a luxury hospitality environment, this is your opportunity to join an exceptional team at Andaz

Qualifications

• Minimum 1 year of experience in a front office role at a luxury or lifestyle hotel.
• Strong English communication; Dutch is a plus.
• Proactive, detail-oriented, and eager to learn.
• Authorized to work in the Netherlands (EU/EEA passport or valid work permit).

Responsibilities

• Deliver unforgettable first impressions, greeting guests with warmth and enthusiasm.
• Manage check-ins and check-outs, handle inquiries, and offer tailored recommendations to elevate each guest’s experience.
• Act as a host, assisting with luggage and concierge services with a smile.
• Resolve guest concerns with empathy, ensuring complete guest satisfaction.

Skills

Front office experience

English communication

Initiative & detail orientation

Work authorization Netherlands

Job description

We Are Looking for a Front Office Star to Join Andaz Amsterdam!

At Andaz Amsterdam Prinsengracht, we believe in creating memorable, personalized experiences for each guest, with a touch of local flavor and global style. Nestled in the heart of Amsterdam, on the iconic Prinsengracht canal, our hotel is a vibrant mix of art, design, and luxury, offering a unique space where creativity meets hospitality.

Art & Design That Tell Stories

Our hotel is an extension of Amsterdam itself – a city rich in culture and creativity. With contemporary art, unique interior design, and an atmosphere that encourages discovery, Andaz Amsterdam is a place where every corner tells a new story. Our guests experience more than just a stay; they embark on a journey of innovation and elegance.

Dining at the Andaz: Where Local Meets Global

The culinary experience at Andaz Amsterdam is one of discovery, with a focus on fresh, local ingredients, innovative flavors, and sustainable practices. Whether it’s enjoying a drink at our unqiue Prins&Aap Barstro or savoring an unforgettable meal at our Prins&Aap Restaurant, we offer an experience as exceptional as the city around us.

Is Hospitality Your Passion?

Do you thrive in a dynamic, creative environment where no two days are alike? Do you have a natural ability to make guests feel like royalty, going above and beyond to make every moment unforgettable? If so, Andaz Amsterdam could be your next big opportunity.

Your Role at Andaz Amsterdam

As a Member Of Our Front Office Team, You Will Be The Face Of The Hotel, Setting The Tone For Every Guest’s Stay. You’ll Be

• Delivering unforgettable first impressions, ensuring every guest is greeted with warmth and enthusiasm.
• Managing check-ins and check-outs, handling inquiries, and offering tailored recommendations to elevate each guest’s experience.
• Acting as a true “host”, ready to assist with everything from luggage to concierge services, all with a smile and positive energy.
• Resolving guest concerns with empathy, ensuring all challenges are met with thoughtful solutions, ensuring complete guest satisfaction.

Special Benefits: What Can We Offer you?

• 12 free nights per year at Hyatt hotels worldwide, 20% discounts at our F&B outlets, and exclusive spa offers to unwind and relax.
• One free overnight stay at the hotel, complete with cocktails and dinner for two – because we believe you deserve to enjoy the finer things too.
• Travel allowance for those within 5 kilometers of the hotel, your commute is taken care of
• Uniform and in-house laundry service, so you look and feel your best while representing the Hyatt brand.
• Time to Recharge: 25 vacation days to explore Amsterdam or the world.
• Team Outings: Join regular social events and team-building activities.
• A Thriving Work Environment: Work alongside passionate, like-minded individuals who are just as excited about creating extraordinary experiences as you are.
• Career Growth: At Andaz, we believe in empowering our team. With a clear focus on development, we offer opportunities for international career progression, specialized training, and continuous learning.
• Well-being: Take care of your mind and body. Enjoy free access to the Headspace App, OpenUp App, free gym access, and participate in a variety of social activities and wellness programs.
• Diversity and Inclusion: Join a team that celebrates diversity. At Andaz, you’ll be working with people from all walks of life, fostering a culture where everyone feels valued, respected, and empowered.

Your Well-Being Matters

• Mental Wellness: Free access to the Headspace App, and OpenUp App for mindfulness and stress management.
• Physical Wellness: Full access to the hotel gym, promoting a balanced lifestyle.
• Team Spirit: Embrace a culture of inclusion and support with colleagues from around the world.

Your Development Path

• Personalized Growth: Tailored development plans to help you reach your full potential, whether through workshops, international transfers, or leadership training.
• Global Opportunities: With Hyatt’s global network, you can grow in more ways than one, whether in Amsterdam or beyond.

Diversity & Inclusion

We celebrate the uniqueness of every individual and believe in creating a welcoming space for all. Our diverse team represents over 20 nationalities, fostering an environment where every voice is heard and valued.

What We’re Looking For

• A minimum of 1 year of experience in a front office role, ideally within a luxury or lifestyle hotel.
• A passion for hospitality and delivering top-notch service to guests from around the world.
• Strong communication skills in English; Dutch is a plus!
• Someone who thrives on taking initiative, has a keen eye for detail, and is eager to learn.
• Eligible to work in the Netherlands (EU/EEA passport or valid work permit).

We can’t wait to meet our next Front Office star!