Front Office Host

Andaz; Amsterdam; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

12 free nights at Hyatt hotelsglobally

20% discounts at F&B outlets

Discounts at Spa

25 vacation days

Uniform provided

Travel allowance

Job summary

Andaz Amsterdam Prinsengracht, in Amsterdam, seeks a Front Office Host to deliver personalized guest experiences in a luxury setting. You will welcome guests, manage check-in and check-out, and act as a concierge, luggage porter and receptionist, ensuring a memorable stay.

You are a team player with personality, fluent in English and Dutch, with at least 1 year in luxury front office, and able to upsell services and guide guests to our diverse experiences.

Qualifications

• Minimum 1 year of experience in a Front Office role, ideally in a luxury hotel.
• A relevant degree in Hospitality or Tourism.
• Familiar with Opera and/or other relevant systems.
• Fluent in English and Dutch.
• Valid driver's license and ability to use it for guest parking/assistance.

Responsibilities

• Provide best arrival and departure experience for guests.
• Perform Check-In and Check-Out and answer guest queries, upsell and recommend services.
• Act as the luggage porter, concierge and receptionist, being the go-to person for guests.

Skills

Front Office experience

English

Dutch

Opera PMS

Driver's license

Education

Hospitality or Tourism degree

Tools

Opera PMS

Job description

Andaz means "personal style" in Hindi. Andaz Amsterdam Prinsengracht means, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art & design and picture-perfect drinking and dining, in a playful Dutch-inspired environment.

Do you feel intrigued already?

Because we are looking for a Front Office Host!

Your MINDSET:

• A team player with a good portion of personality;
• Enthusiasm and a hands-on mentality;
• A personal concierge for our guests who makes sure to recommend only the best of the best;
• The to-go-to person that makes the guests’ stay a personalized and memorable one;

What does the ROLE entail?

• Going out of your way to give the best arrival and departure experience to our guests;
• Performing Check-In and Check-Out, answering guest queries and comfortably explaining all we have to offer, while upselling and recommending our many services as much as possible;
• Being a true “Andaz host”, which means being the luggage porter, the concierge, receptionist: all things to everyone, day or night.

What’s in it for YOU?

General Perks:

• A great place to work in lovely Amsterdam center. In the middle of the iconic Prinsengracht canal.
• An entry to the Hyatt Family, a place where we care for people so they can be their best;
• 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets and special discounts at our Spa
• A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;
• Travel Allowance, starting from a 5 kilometers travel distance from the hotel.
• Uniform provided and laundry is taken care of in house.
• 25 Vacation days

Wellbeing:

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

• To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"
• Social Activities; Team building outings, Sports/wellbeing activities
• Hotel gym access

Development:

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”

• International working experience with future international transfer happily facilitated.
• Personal development plan, in order to reach your full potential.
• A wide range of development tools through the Hyatt Learning platform for all colleagues. From E-Learnings to classroom sessions, Hyatt provides different solutions, depending on how you learn best (Example: Excel courses, Leadership series etc.).

Diversity:

“Inclusion and diversity are at the core of our purpose – we care for people so they can be their best – and we are deeply involved in actions that create a culture of opportunity for all”

• An International team of over 15 different nationalities
• Focus on Diversity, Equity and inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshop and classroom trainings.

HyPride Amsterdam Video

Qualifications

Your EXPERIENCE:

• Minimum 1 years’ experience working in a Front Office department, ideally within a luxury hotel;
• A relevant degree in Hospitality or Tourism, or equivalent experience;
• Familiar with Opera and/or other relevant systems is highly preferred;
• A valid driver’s license and not afraid to use it, for both driving and parking guests’ automatic and manual vehicles in our challenging-to-access hotel garage;
• Great language and communication skills in English and in Dutch;
• You do not hold back from all front office related administrative tasks, projects and responsibilities.
• Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).