Front Office Host / Receptionist

Hyatt Regency; Amsterdam; On-site; EUR 40,000 - 56,000; Full time

Benefits offered by this job

12 complimentary nights per year at Hy

20% F&B discount

Complimentary overnight stay with two,

Travel allowance from 5 km

Uniform and in-house laundry

25 vacation days

Job summary

Hyatt Regency Amsterdam is seeking a Front Office star to deliver exceptional guest experiences from arrival to departure. You’ll manage Check-In/Check-Out, answer questions, and upsell services to enhance guest stays. The role requires a warm, proactive host who can juggle concierge and receptionist duties with a smile.

Fluency in English is essential, and Dutch language skills are a plus. You must be eligible to work in the Netherlands; this is an on-site role at a hotel located in Amsterdam’s

Qualifications

• Minimum 1 year experience in a Front Office department, ideally in a luxury hotel.
• Strong customer service mindset and up-selling abilities.
• Good command of English; Dutch is a plus.
• Eligible to work in the Netherlands (EU/EEA passport or valid permit).

Responsibilities

• Provide excellent arrival and departure experience for guests.
• Handle Check-In and Check-Out, answer queries, explain services, upsell where appropriate.
• Act as a multifunctional host, including porter, concierge and receptionist duties.
• Address guest complaints with empathy and escalate when needed.

Skills

Front Office

Customer service

English proficiency

Dutch language (nice to have)

Reliability

Job description

We are looking for a new Front Office star

At Hyatt Regency Amsterdam, green is more than just a color, it’s our commitment. Situated near the lush Oosterpark and Hortus Botanicus, one of the world’s oldest botanical gardens. We bring the beauty of the great outdoors inside, creating an award-winning living interior. Our green thinking goes far. From bamboo keycards to plantable sustainable pencils, even our Christmas tree is eco-friendly. We simply decorate the trees already growing in the hotel!

Organization- Hyatt Regency Amsterdam

We are looking for a new Front Office star

At Hyatt Regency Amsterdam, green is more than just a color, it’s our commitment. Situated near the lush Oosterpark and Hortus Botanicus, one of the world’s oldest botanical gardens. We bring the beauty of the great outdoors inside, creating an award-winning living interior. Our green thinking goes far. From bamboo keycards to plantable sustainable pencils, even our Christmas tree is eco-friendly. We simply decorate the trees already growing in the hotel!

Mama Makan: the taste of Indonesia

The vibrant Plantage neighborhood has a rich history of trading exotic spices. It's no surprise that one of the most authentic Indonesian restaurants is part of the Hyatt Regency experience. At Mama Makan, guests can savor the flavors of Indonesia while learning about the spices and stories behind each dish, creating a truly unique journey.

Is hospitality your calling?

Are you deeply passionate about the hospitality industry? Do you want all our guests to get the best possible service? Knowing your work is essential to making every guest's experience at Hyatt Regency Amsterdam personal and memorable. By now, you probably know if this opportunity is right for you. Of course, you may have questions about your tasks, growth opportunities, and other possibilities. At Hyatt, we believe that everyone who works at our hotel is part of the family. We value teamwork and offer opportunities for growth through education, promotion, or relocation. When you start at Hyatt, who knows where you'll be, what you'll achieve, and who you'll become in the years ahead.

Your role at the Regency

• Going out of your way to give the best arrival and departure experience to our guests;
• Performing Check-In and Check-Out, answering guest queries and comfortably explaining all we have to offer, while upselling and recommending our many services as much as possible;
• Being a true “host”, which means being the luggage porter, the concierge, receptionist: all things to everyone, day or night.
• Addressing guest complaints and issues with empathy, aiming for resolution and satisfaction by informing your supervisor.

Your perks

• Joining the Hyatt Family means becoming part of a community dedicated to caring for each other, enabling you to thrive and be your best self.
• Enjoy 12 complimentary nights annually at Hyatt hotels worldwide, along with a 20% discount at our F&B outlets, ensuring memorable experiences with loved ones.
• Experience the warmth of hospitality in your own city with a complimentary overnight stay, including cocktails and dinner for two, allowing you to unwind and connect.
• Travel Allowance to assist with commuting, starting from just a 5-kilometer travel distance from the hotel.
• Uniform and in-house laundry service, ensuring you look and feel your best while representing the Hyatt brand.
• 25 vacation days, to recharge and explore new horizons.

Your well-being

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose.”

• We prioritize the mental well‑being of our colleagues, offering free access to the "Headspace App" as both a resource for mindfulness and part of our “Hyatt Well-Check” program, ensuring complete care for all our team members.
• We promote camaraderie and connection through a variety of social activities, including team‑building outings and sports/wellness activities.
• We support physical wellness by providing access to the hotel gym, empowering our team members to prioritize their health and fitness goals with convenience and support.

Your development

“Careers at Hyatt don't have to stick to one traditional path or pace. Instead, they can be tailored to fit each person's unique situation, forming a career lattice.”

• Worldwide work experiences, with our commitment to smooth international transfers for your career growth and personal development.
• We offer a personalized development plan designed to empower you and reach your full potential.
• Access a diverse array of development resources via the Hyatt Learning platform, tailored to suit your individual learning style and preferences. Whether it's through engaging e-learning modules or interactive classroom sessions, we offer a variety of tools - including specialized courses in areas like Excel proficiency and Leadership - to support your professional journey with compassion and understanding.

Diversity

“Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all.”

• Be part of our international team, representing over 15 nationalities, with a wide variety of viewpoints and backgrounds.
• We cultivate an environment of Diversity, Equity, and Inclusion within our team, where everyone feels valued and respected. We offer support through employee‑led groups like HyPride and Women@Hyatt, as well as workshops and trainings.

Your Experience

• Minimum 1 years’ experience working in a Front Office department, ideally within a luxury hotel;
• You do not hold back from all front office related administrative tasks, projects and responsibilities.
• Good English language skills are important, and it would be even better if you also speak Dutch.
• We highly value reliability and responsibility - if you're someone who doesn't shy away from their duties, you're exactly who we're looking for.
• You must be eligible to work in the Netherlands, either holding an EU/EEA passport or a valid work permit for the country. Please note that we don't provide assistance with Visa or permit applications.

Are we what you’re looking for?

If your answer is yes, we warmly invite you to share your CV and all the reasons why you believe we fit with what you're seeking!