Front Office & Guest Experience (Day & Night)

Hotelprofessionals; Amsterdam; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

25 days vacation

Night shift 15% allowance

Travel allowance

Healthy staff meal

Staff discounts at Accor hotels

F&B discount card

Training and development opportunities

International career growth

Regular staff events

Job summary

INK Hotel Amsterdam – MGallery is seeking a Front Office Team Member for day and night shifts. You will warmly welcome guests, manage check-ins/outs, and tailor stays with local recommendations. The role emphasizes a high standard of service in a dynamic, international setting.

You’ll handle guest requests, resolve issues, and collaborate with other departments to ensure a safe, smooth, and memorable experience. Night shifts require flexibility, teamwork, and a passion for hospitality.

Qualifications

• Dutch and English proficiency required.
• Excellent guest-service mindset and communication.
• Willingness to work day and night shifts, including late hours.

Responsibilities

• Welcome and assist guests from arrival to departure.
• Personalize guest stays and coordinate with departments for seamless service.
• Handle guest requests and resolve issues to ensure memorable experiences.
• Support safety and smooth hotel operations during night shifts.

Skills

Dutch language

English language

Customer service

Flexibility

Shift work

Education

MBO degree in hospitality or tourism

Tools

Opera PMS

Job description

INK Hotel Amsterdam – MGallery is seeking a Front Office Team Member for day and night shifts. You will warmly welcome guests, manage check-ins/outs, and tailor stays with local recommendations. The role emphasizes a high standard of service in a dynamic, international setting.

You’ll handle guest requests, resolve issues, and collaborate with other departments to ensure a safe, smooth, and memorable experience. Night shifts require flexibility, teamwork, and a passion for hospitality.