Front Office Team Member – Day & Night

Hotelprofessionals - INK Hotel Amsterdam; Amsterdam; On-site; EUR 29,000 - 36,000; Full time

Benefits offered by this job

25 days vacation

Competitive salary above scale V

15% night allowance

Travel allowance

Healthy staff meal

Cross-training across departments

Staff discounts at Accor hotels

F&B discount card

Training and development opportunities

International career growth

Regular staff drinks/events

INKredible team culture

Job summary

Hotelprofessionals - INK Hotel Amsterdam is seeking a Front Office Team Member for day and night shifts, based in Amsterdam. You will welcome guests, handle check-ins and check-outs, and tailor stays with personal touches to ensure a memorable experience.

You will assist guests with inquiries, coordinate with departments, and help maintain safety and smooth nightly operations. A Scandinavian-friendly, international team awaits your contribution.

Qualifications

• Must have MBO degree in hospitality or tourism.
• At least 1 year of Front Office experience.
• Fluent in Dutch and English.
• Knowledge of PMS systems (Opera) preferred.
• Willingness to work day and night shifts.
• Full-time contract (38 hours per week).

Responsibilities

• Welcome guests and manage check-ins/outs.
• Personalize guest stays and offer local recommendations.
• Communicate guest preferences to departments for seamless stays.
• Resolve guest issues and turn problems into positive experiences.
• Ensure safety and smooth night operations.

Skills

Outgoing personality

Flexible schedule

Night shifts

MBO in hospitality

Front Office experience

Weekends availability

Full-time 38h

Dutch & English

PMS Opera

Education

MBO degree hospitality/tourism

Tools

Opera PMS

Job description

Ready to get INKed?

Does connecting with people from all over the world and making them feel at home make your heart race? Are you a great listener who loves solving challenges and fulfilling guest requests? Then we have the perfect opportunity for you!

Join our INKredible team as a Front Office Team Member – Day & Night and start a new chapter in your career. Whether you’re welcoming guests in the morning, helping them discover Amsterdam in the afternoon, or ensuring a smooth and safe night at the hotel, you’ll play an essential role in creating unforgettable stays.

The Script

As the first point of contact for our guests, you’ll leave a lasting impression from the moment they arrive until the moment they leave. You’ll be a true INKredible ambassador, ensuring every guest feels welcomed and valued.

Check-ins and check-outs are key moments, but your role goes far beyond the front desk. You’ll enjoy personalizing each guest’s stay — whether that means preparing special touches for an occasion, recommending the best spots to eat, or suggesting exciting adventures around Amsterdam.

You’ll keep track of guest preferences and communicate them to relevant departments to ensure a seamless stay. Solving guest issues is a challenge you’ll embrace, as you take pride in turning problems into positive experiences. During the night, you’ll also help ensure the safety, security, and smooth operation of the hotel, while welcoming late arrivals and assisting guests with their requests.

Flexibility is an important part of this role. You’ll be working a combination of day and night shifts, depending on the needs of the hotel and the team. This means you’ll experience different sides of Front Office and play a key role in ensuring our guests receive the same INKredible service, whatever time of day it is. Your goal every day is to ensure that each guest leaves with the desire to return.

INK Story

INK Hotel Amsterdam - MGallery is a luxurious lifestyle hotel with a rich history. The hotel’s name is inspired by its past as the home of the Dutch newspaper De Tijd, where stories were written and brought to life in ink. As such, INK Hotel is “Where stories are yet to be written.” Our restaurant, PRESSROOM, serves as the living room for both hotel guests and locals, offering delicious dishes crafted by our talented kitchen team and cocktails made with a personal touch by our bartenders.

Still reading?

Curious about what it’s like to be a Front Office Team Member at INK Hotel Amsterdam? First and foremost, you’ll be joining a close-knit team that is caring, determined, and respectful. Together, we create a safe environment where we take ownership and responsibility. Creativity and individuality are celebrated, and we embrace bold decisions made by passionate people. At INK Hotel Amsterdam, the personal touch is at the heart of everything we do. As part of our team, you’ll have the opportunity to develop your skills across different shifts, learn from different situations, and grow within an international hotel environment.

Ready to be part of something INKredible? We can’t wait to meet you!

Tick the box!

Does your story align with what we’re looking for? For the Front Office Team Member – Day & Night position, we’re seeking someone who:

• Has an outgoing and helpful personality;
• Is flexible with their schedule and able to work both day and night shifts;
• Is comfortable working night shifts from 23.00–07.00;
• Holds an MBO degree in hospitality or tourism;
• Has at least one year of experience in Front Office;
• Is available to work both weekdays and weekends;
• Is looking for a full-time job (38 hours);
• Has strong communication skills in Dutch and English (additional languages are a plus);
• Has knowledge of PMS systems (such as Opera), preferred but not required;
• Enjoys working in a dynamic, international environment and takes pride in creating memorable guest experiences.

What do you get from us?

As a Front Office Team Member – Day & Night, you’ll enjoy a variety of benefits, including:

• 25 days of vacation based on a full-time contract of 38 hours per week;
• A competitive salary, at least 7.5% above Scale V of the collective labor agreement for the Horeca industry;
• A 15% night allowance for applicable night shifts;
• A travel allowance if your commute is over 5 kilometers;
• A healthy staff meal;
• Cross-training across all hotel departments to expand your skills;
• Staff discounts at Accor hotels, so you can experience our properties around the world;
• An F&B discount card for use at various hotels in Amsterdam;
• Training and development opportunities to further your career;
• International career growth potential within the Accor Group;
• Regular staff drinks and parties with your colleagues;
• And, of course, the opportunity to work with an INKredible team!

Sounds good?

Have questions? Feel free to email us or give us a call at 020 555 1704.

We’re excited to hear from you!

A message from Laura, the Front Office Manager

Hello there!

Are you ready to be part of something truly special? My name is Laura, and I’m the Front Office Manager here at INK Hotel Amsterdam. We’re currently looking for an enthusiastic and passionate team player to join our team and help create unforgettable experiences for our guests.

Imagine being part of a historic building filled with rich stories and memories — a place where every day is a chance to make a lasting impact. If you’re excited about working in an international, dynamic team that values collaboration and excellence, this is the opportunity for you!

We’re looking for someone who thrives in a fast-paced environment, loves engaging with people from all over the world, and is eager to be part of something truly INKredible. Whether you enjoy the energy of a busy morning, the personal touch of an afternoon shift, or the responsibility of a night shift, we want to hear from you.

Are you ready to help create memorable moments for our guests and contribute to a legacy of exceptional service? Then we want YOU to be part of our team.

Looking forward to hearing from you soon!

Uren:

Fulltime

Dienstverband:

fulltime

Type vacature:

Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Contract: fulltime