Assistant Front Office Manager

Hotelprofessionals - Novotel Amsterdam City; Amsterdam; On-site; EUR 38,000 - 48,000; Full time

Benefits offered by this job

€3.139,59 brutomaandloon (38 uur)

Reiskostenvergoeding vanaf 5 km

25 vakantiedagen

Overnachting inclusief ontbijt en 3-g郖

Standaard korting op Accor hotels

Gratis parkeren

Gratis toegang tot Technogym

Job summary

Novotel Amsterdam City zoekt een ervaren Assistant Front Office Manager die als rechterhand van de Front Office Manager opereert. Je leidt samen met Shiani het Front Office-team, motiveert en coacht collega's en streeft naar de best mogelijke gastbeleving.

Je hebt minimaal een MBO/HBO-opleiding in horeca, minstens twee jaar leiderschapservaring in Rooms en uitstekende communicatie in het Engels. Je bent flexibel, proactief en kunt processen verbeteren, werving en planning zelfstandig oppakken.

Qualifications

• Minimaal MBO/HBO-opleiding in horeca, bij voorkeur van een hotelopleiding.
• Minimaal 2 jaar leiderschapservaring in Rooms.
• Uitstekende communicatie in het Engels.
• Uitstekende klantgerichte en motiverende vaardigheden.

Responsibilities

• Samen met de Front Office Manager leidinggeven aan het Front Office-team.
• Coachen, motiveren en trainen van collega's.
• Werving, selectie en personeelsplanning.
• Upselling en lidmaatschapswerving initiëren en uitvoeren.
• Behandeling van klachten met focus op structurele verbetering.

Education

MBO/HBO in Hotel School

Job description

Novotel Amsterdam City

Would you like to work at one of the biggest 4 star hotels within the Benelux?

In the position of Assistant Front Office Manager, you will act as the right hand of our Front Office Manager, Shiani. It's a great opportunity for you if you're currently working as a Front Office Supervisor or (assistant) manager in another department. Interested? Then read on!

Novotel Amsterdam City has 610 rooms, meaning that more than 1,300 guests stay at the hotel daily. The Front Office ensures that every guest has an unforgettable experience, from check-in to check-out. The Front Office consists of approximately 25 colleagues, including the Manager, 3 Supervisors, 20 Team Members, and possibly you as the new Assistant Manager.

What will your day look like?
Alongside Shiani, you'll lead the Front Office team, being the driving force in motivating, inspiring, and coaching our colleagues. Our goal is to provide an optimal guest experience; you'll proactively seek areas for improvement and ensure continuous enhancement. You enjoy identifying procedural imperfections and training the team to deliver even better service. Additionally, you'll assist in personnel management, scheduling, and frequently be at the front of the house.

In addition to your daily administrative tasks, you'll also participate in team recruitment and selection, performance management, training sessions, etc. You'll also independently handle projects such as upselling, membership acquisition, and ensuring that complaints are addressed in a way that prevents their recurrence in the future.

We offer you:
Of course you are not alone! An ambitious team is waiting for you that will welcome you with open arms. With us, you benefit from the various benefits of working at Accor! You can count on;

• A gross salary of € 3.139,59 per month based on a 38-hour work week (the salary offered by us is 7,5% higher than the Horeca CAO scale 7);
• Excellent travel allowance from 5.0 km onwards;
• 25 vacation days based on a full-time (38-hour) working week;
• You are invited to stay in Novotel Amsterdam City to a guest experience with a person of your choosing. This includes breakfast and a 3-course dinner meal!;
• Discount for stays at all Accor hotels worldwide;
• Free parking in our hotel;
• Complimentary usage of our Technogym fitness area.

Who are we looking for?
We're seeking someone who can connect with both the staff and the guests. You know how to inspire and coach the team like no other. Guests also notice your presence because you ensure they have a fantastic stay in our hotel!

Furthermore, you're adaptable, assertive, and capable of turning every project into a success. You:

• Have completed an MBO/HBO education, preferably from a Hotel School;
• have at least 2 years of experience in a leadership role with a background in Rooms;
• naturally motivate the team and are flexible enough to assist colleagues when needed;
• Is outgoing and has excellent communication skills when interacting with guests;
• are confident in giving constructive feedback and helping team members grow and develop;
• and speak fluent English.

• Uren: Fulltime
• Dienstverband: fulltime
• Type vacature: Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

• Contract: fulltime