Assistant Front Office Manager

Novotel Amsterdam City; Amsterdam; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Gross salary €3,139.59/mo (38h)

Travel allowance from 5 km

25 vacation days

Stay at Novotel Amsterdam City incl. 3

Discount at Accor hotels

Free parking

Access to Technogym

Job summary

Novotel Amsterdam City is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering memorable guest experiences. You will lead the front desk team, coach staff, and manage scheduling while focusing on continuous service improvements.

You’ll also participate in recruitment, performance management, and frontline projects such as upselling and loyalty initiatives, ensuring issues are addressed to prevent recurrence. Fluency in English is essential.

Qualifications

• MBO/HBO education, preferably from a Hotel School.
• At least 2 years of experience in a leadership role with a background in Rooms.
• Outgoing with excellent communication skills when interacting with guests.
• Fluent in English.

Responsibilities

• Lead the Front Office team alongside the Front Office Manager.
• Motivate, inspire, and coach colleagues to deliver optimal guest experiences.
• Handle personnel management, scheduling, and front-of-house duties.
• Participate in recruitment, performance management, and training.
• Drive projects like upselling and loyalty initiatives and resolve complaints to prevent recurrence.

Skills

Leadership

Team Management

Guest Service

Communication

English

Education

MBO/HBO Hotel School

Job description

Novotel Amsterdam City

Would you like to work at one of the biggest 4 star hotels within the Benelux? In the position of Assistant Front Office Manager, you will act as the right hand of our Front Office Manager, Shiani. It's a great opportunity for you if you're currently working as a Front Office Supervisor or (assistant) manager in another department. Interested? Then read on! Novotel Amsterdam City has 610 rooms, meaning that more than 1,300 guests stay at the hotel daily. The Front Office ensures that every guest has an unforgettable experience, from check-in to check-out. The Front Office consists of approximately 25 colleagues, including the Manager, 3 Supervisors, 20 Team Members, and possibly you as the new Assistant Manager.

What will your day look like?

Alongside Shiani, you'll lead the Front Office team, being the driving force in motivating, inspiring, and coaching our colleagues. Our goal is to provide an optimal guest experience; you'll proactively seek areas for improvement and ensure continuous enhancement. You enjoy identifying procedural imperfections and training the team to deliver even better service. Additionally, you'll assist in personnel management, scheduling, and frequently be at the front of the house.

In addition to your daily administrative tasks, you'll also participate in team recruitment and selection, performance management, training sessions, etc. You'll also independently handle projects such as upselling, membership acquisition, and ensuring that complaints are addressed in a way that prevents their recurrence in the future.

We Offer You

Of course you are not alone! An ambitious team is waiting for you that will welcome you with open arms. With us, you benefit from the various benefits of working at Accor! You can count on;

• A gross salary of € 3.139,59 per month based on a 38-hour work week (the salary offered by us is 7,5% higher than the Horeca CAO scale 7);


• Excellent travel allowance from 5.0 km onwards;


• 25 vacation days based on a full-time (38-hour) working week;


• You are invited to stay in Novotel Amsterdam City to a guest experience with a person of your choosing. This includes breakfast and a 3-course dinner meal!;


• Discount for stays at all Accor hotels worldwide;


• Free parking in our hotel;


• Complimentary usage of our Technogym fitness area.

Who are we looking for?

We're seeking someone who can connect with both the staff and the guests. You know how to inspire and coach the team like no other. Guests also notice your presence because you ensure they have a fantastic stay in our hotel! Furthermore, you're adaptable, assertive, and capable of turning every project into a success.

• Have completed an MBO/HBO education, preferably from a Hotel School;


• have at least 2 years of experience in a leadership role with a background in Rooms;


• naturally motivate the team and are flexible enough to assist colleagues when needed;


• Is outgoing and has excellent communication skills when interacting with guests;


• are confident in giving constructive feedback and helping team members grow and develop;


• and speak fluent English.