Assistant Front Office Manager

Novotel Hotels; Amsterdam; On-site; EUR 32,000 - 38,000; Full time

Benefits offered by this job

Gross salary €3,139.59/month

Travel allowance

25 vacation days

Stay in the hotel with breakfast and 3

Discount for Accor hotels worldwide

Free parking

Fitness area access

Job summary

Novotel Amsterdam City seeks an Assistant Front Office Manager to act as the right hand to the Front Office Manager, Shiani. You will co-lead the Front Office team, motivating, inspiring, and coaching colleagues to deliver an unforgettable guest experience and continually seek improvements.

The hotel operates 610 rooms with a 25-member Front Office team and frequent front-of-house presence. You will participate in recruitment, scheduling, training, and projects such as upselling and membership

Qualifications

• Completed an MBO/HBO education, preferably from a Hotel School.
• At least 2 years of leadership experience in Rooms.
• Able to motivate the team and provide constructive feedback.
• Fluent English is required.

Responsibilities

• Lead the Front Office team and motivate colleagues.
• Assist in personnel management, scheduling and recruitment.
• Drive upselling and membership acquisition initiatives.
• Address guest complaints to prevent recurrence.

Skills

Leadership experience

Guest service mindset

Communication skills

Fluent English

Education

MBO/HBO degree

Job description

Novotel Amsterdam City

Would you like to work at one of the biggest 4 star hotels within the Benelux?

Company Description

Novotel Amsterdam City

Would you like to work at one of the biggest 4 star hotels within the Benelux?

In the position of Assistant Front Office Manager, you will act as the right hand of our Front Office Manager, Shiani. It's a great opportunity for you if you're currently working as a Front Office Supervisor or (assistant) manager in another department. Interested? Then read on!

Novotel Amsterdam City has 610 rooms, meaning that more than 1,300 guests stay at the hotel daily. The Front Office ensures that every guest has an unforgettable experience, from check-in to check-out. The Front Office consists of approximately 25 colleagues, including the Manager, 3 Supervisors, 20 Team Members, and possibly you as the new Assistant Manager.

Job Description

What will your day look like?

Alongside Shiani, you'll lead the Front Office team, being the driving force in motivating, inspiring, and coaching our colleagues. Our goal is to provide an optimal guest experience; you'll proactively seek areas for improvement and ensure continuous enhancement. You enjoy identifying procedural imperfections and training the team to deliver even better service. Additionally, you'll assist in personnel management, scheduling, and frequently be at the front of the house.

In addition to your daily administrative tasks, you'll also participate in team recruitment and selection, performance management, training sessions, etc. You'll also independently handle projects such as upselling, membership acquisition, and ensuring that complaints are addressed in a way that prevents their recurrence in the future.

Qualifications

We offer you:

• A gross salary of € 3.139,59 per month based on a 38-hour work week (the salary offered by us is 7,5% higher than the Horeca CAO scale 7);
• Excellent travel allowance from 5.0 km onwards;
• 25 vacation days based on a full-time (38-hour) working week;
• You are invited to stay in Novotel Amsterdam City to a guest experience with a person of your choosing. This includes breakfast and a 3-course dinner meal!;
• Discount for stays at all Accor hotels worldwide;
• Free parking in our hotel;
• Complimentary usage of our Technogym fitness area.

Who are we looking for?

Furthermore, you're adaptable, assertive, and capable of turning every project into a success. You:

• Have completed an MBO/HBO education, preferably from a Hotel School;
• have at least 2 years of experience in a leadership role with a background in Rooms;
• naturally motivate the team and are flexible enough to assist colleagues when needed;
• Is outgoing and has excellent communication skills when interacting with guests;
• are confident in giving constructive feedback and helping team members grow and develop;
• and speak fluent English.