Front Office Employee - 2 days

Hotelprofessionals; Amsterdam; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Staff discounts

Gym membership

Nightclub access

Development opportunities

25 vacation days

Vacation bonus (8%)

Pension plan

Job summary

Hotel Fita in Amsterdam is seeking a friendly Front Office Employee to welcome guests and set the tone for their stay. You will help with checking guests in and out, answering questions, and handling calls and emails while performing administrative tasks with care.

You will also look for ways to improve our processes and contribute to a smooth, memorable guest experience. This role is ideal for someone living in the Amsterdam area with a passion for hospitality.

Qualifications

• Friendly and hospitable personality.
• Flexible and adaptable.
• Strong communication and organizational skills.
• Passion for providing excellent customer service.
• Living in or near Amsterdam area (preferred).

Responsibilities

• Welcome guests with a warm smile and provide information.
• Check guests in and out.
• Answer questions and handle phone calls and emails.
• Perform administrative tasks with care.
• Identify opportunities to improve our processes.

Skills

Friendly personality

Flexible

Communication skills

Organizational skills

Customer service

Job description

We're looking for a friendly and flexible Front Office Employee to join our team at Hotel Fita. As the first point of contact, you'll play a crucial role in creating an unforgettable experience for our guests.

About The Job

As a Front Office Employee, you'll:

• Welcome guests with a warm smile and provide information
• Check guests in and out
• Answer questions and handle phone calls and emails
• Perform administrative tasks with care
• Identify opportunities to improve our processes

What We're Looking For

• A friendly and hospitable personality
• Flexibility and adaptability
• Strong communication and organizational skills
• A passion for providing excellent customer service

About Hotel Fita

We're a comfortable, intimate, and homely hotel with 21 rooms, located in the Museum Quarter. We pride ourselves on providing personal service and tailor-made hospitality to our guests. Our goal is to create an excellent experience for every guest, from check-in to check-out.

What You'll Get

• 25% discount on staff prices at over 20 affiliated restaurants and bars
• A free gym membership
• Always on the guest list for our nightclubs
• Opportunities for personal and professional development
• 25 vacation days per year for full-time employees
• An annual vacation bonus of 8%
• A well-structured pension plan

What We Are Looking For

• Dedicated and enthusiastic representative who embodies the spirit of hospitality and committed to delivering exceptional service to our guests
• Excellent communication skills in English (Dutch is not required)
• Relevant work experience
• Solution-oriented and a proactive work attitude
• Living in the area around Amsterdam