Front Office Manager (M/F/D)

Hotelprofessionals; Amsterdam; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Management bonus for KPIs

Mentorship with Hotel Manager

Job summary

De Pijp Boutique Hotel in Amsterdam is seeking an inspiring, hands-on Front Office Manager to lead guest experience, manage daily reception operations, and be a pillar of our small management team.

You will split time between running flawless shifts at the desk and handling administrative, reservations, and leadership duties behind the scenes, while actively working shifts on the front desk with your team.

Qualifications

• 2–3 years of hospitality experience in a Front Office leadership role or senior reception role.
• Hands-on mindset with enjoy working on the floor and in a small team.
• Strong proficiency with modern hotel PMS, channel managers, and basic Extranets.
• Must hold valid EU passport or valid Dutch work permit (BSN required). No visa sponsorship.

Responsibilities

• Actively work standard front desk shifts, welcoming guests and handling check-ins/outs.
• Recruit, train, and lead the reception team to deliver personalized service.
• Oversee room allocations, group blocks, and rate configurations to maximize occupancy and revenue.
• Handle guest feedback with empathy and quick problem-solving.
• Coordinate with Housekeeping and Maintenance for seamless room turnarounds.

Skills

Hospitality leadership

Guest interaction

Team coaching

Hands-on mindset

Communication

English fluency

Dutch proficiency

Tools

PMS proficiency

Channel managers

Extranets

Job description

About us

De Pijp Boutique Hotel is an intimate, high-end design property situated in Amsterdam’s most vibrant, artistic neighborhood. We provide an authentic, premium experience for modern travelers who value exceptional service, character, and local charm. Because we operate as an exclusive boutique property, our team is small, agile, close-knit, and deeply passionate about genuine hospitality.

Position Summary

We are looking for an inspiring, hands‑on Front Office Manager to lead our guest experience, manage daily reception operations, and serve as a vital pillar of our small management team.

As the Front Office Manager in a small boutique setting, you are both the strategic leader and the ultimate host. This is a true "leading by example" role: because we operate with a tight, dedicated team, you will actively work regular reception shifts on the desk alongside your team. You will split your time between running flawless operational shifts (welcoming guests, handling check‑ins/check‑outs) and managing the administrative, reservation, and leadership responsibilities behind the scenes.

Key Responsibilities

• Operational Shifts: Actively work standard front desk shifts, providing a warm, high-end boutique welcome, handling check-ins, check‑outs, guest requests, and phone inquiries.
• Team Leadership & Coaching: Recruit, train, schedule, and inspire our small reception team to deliver personalized, meticulous service.
• Inventory & Reservation Management: Oversee room allocations, group blocks, and rate configurations to maximize occupancy and revenue, keeping a sharp eye on our room categories.
• Guest Relations: Personally handle guest feedback with empathy and quick, creative problem‑solving, maintaining our high satisfaction scores.
• Close Collaboration: Coordinate tightly with Housekeeping and Maintenance to ensure seamless room turnarounds, property upkeep, and fluid internal communication.

What We Are Looking For

• Experience: At least 2–3 years of hospitality experience in a Front Office leadership or senior reception role. Experience in a boutique or independent hotel is highly valued!
• Hands‑on Mindset: You love being on the floor, interacting with guests, and working shifts. You thrive in a small‑team environment where everyone rolls up their sleeves.
• Systems Knowledge: Strong proficiency with modern Hotel Property Management Systems (PMS), channel managers, and basic Extranets.
• Legal Status: You must hold a valid EU passport or a valid, unrestricted Dutch work permit (BSN required). We cannot provide visa sponsorship.
• Languages: Fluency in English is required; professional proficiency in Dutch or an additional European language is a major advantage.

What We Offer

• A competitive full-time salary in line with the Horeca-CAO (scaled to your leadership experience).
• A diverse, dynamic role where your impact is visible every single day.
• A stunning, inspiring working environment in the heart of Amsterdam.
• Direct mentorship and collaboration with the Hotel Manager, offering room to grow with our boutique brand.
• Management bonus for reaching KPIs.