Front Desk & Guest Experience Associate (Amsterdam)

Hotelprofessionals; Amsterdam; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Staff discounts

Gym membership

Nightclub access

Development opportunities

25 vacation days

Vacation bonus (8%)

Pension plan

Job summary

Hotel Fita in Amsterdam is seeking a friendly Front Office Employee to welcome guests and set the tone for their stay. You will help with checking guests in and out, answering questions, and handling calls and emails while performing administrative tasks with care.

You will also look for ways to improve our processes and contribute to a smooth, memorable guest experience. This role is ideal for someone living in the Amsterdam area with a passion for hospitality.

Qualifications

• Friendly and hospitable personality.
• Flexible and adaptable.
• Strong communication and organizational skills.
• Passion for providing excellent customer service.
• Living in or near Amsterdam area (preferred).

Responsibilities

• Welcome guests with a warm smile and provide information.
• Check guests in and out.
• Answer questions and handle phone calls and emails.
• Perform administrative tasks with care.
• Identify opportunities to improve our processes.

Skills

Friendly personality

Flexible

Communication skills

Organizational skills

Customer service

Job description

Hotel Fita in Amsterdam is seeking a friendly Front Office Employee to welcome guests and set the tone for their stay. You will help with checking guests in and out, answering questions, and handling calls and emails while performing administrative tasks with care.

You will also look for ways to improve our processes and contribute to a smooth, memorable guest experience. This role is ideal for someone living in the Amsterdam area with a passion for hospitality.