Guest Experience Lead - Front Desk & Shift Leader

Minor Hotels Europe and Americas; Amsterdam; Presencial; EUR 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training program

Year-end bonus

Refer-a-friend bonus

Employee rates

F&B discount

Shop discounts

Team events

Global growth

Horeca CLA 6

Descripción de la vacante

Minor Hotels Europe & Americas is seeking a friendly front desk receptionist to warmly welcome international guests from check-in to check-out. You will be the first point of contact, handling inquiries and coordinating the morning rush while supporting colleagues across departments.

The ideal candidate has prior reception experience, fluency in Dutch and English, and comfort with hotel computer systems. The role offers training and benefits across our global properties.

Formación

• Minimum experience as a receptionist.
• Fluent in Dutch and English.
• Comfort with computer systems and hotel software.

Responsabilidades

• Welcome guests and manage check-in/check-out processes.
• Handle guest inquiries, emails and morning rush coordination.
• Collaborate with Front Office and other departments to ensure a smooth guest experience.

Conocimientos

Reception experience

Dutch language

English language

Customer service

Team player

Computer systems

Herramientas

Hospitality software

Descripción del empleo

Minor Hotels Europe & Americas is seeking a friendly front desk receptionist to warmly welcome international guests from check-in to check-out. You will be the first point of contact, handling inquiries and coordinating the morning rush while supporting colleagues across departments.

The ideal candidate has prior reception experience, fluency in Dutch and English, and comfort with hotel computer systems. The role offers training and benefits across our global properties.