FCL/LCL Operations Associate – Benelux (Remote & Flex)

A.P. Moller - Maersk; Rotterdam; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Flexible hours

Work from home a few days per week

Annual bonus

Job summary

Maersk in Rotterdam seeks a FCL MOF/LCL Operations Associate to manage end-to-end shipment processes for the Benelux region. You will monitor ocean orders, answer customer queries via email, phone or chat, and serve as the face of Maersk to customers, delivering proactive service and strong relationship management.

The role requires experience in shipping/logistics, openness to change, and a drive to improve customer service.

Qualifications

• Experience in shipping and logistics (Ocean) is required.
• Strong customer service orientation and relationship building.
• Excellent communication skills, both written and spoken.
• Able to multitask in a fast-paced environment while maintaining accuracy.
• Fluency in Dutch and English for daily interactions with customers and internal teams.

Responsibilities

• End-to-end shipment processing for Benelux, both import and export.
• Monitor all ocean transport orders and respond to customer inquiries via email, phone, or chat.
• Be the primary face/voice of Maersk to customers.
• Proactively seek solutions to improve customer supply chains.
• Prepare transport and customs documents.
• Handle financial aspects of shipments.

Skills

Shipping & logistics

Customer service

Communication

Multitasking

Dutch language

English language

Teamwork

Job description

Maersk in Rotterdam seeks a FCL MOF/LCL Operations Associate to manage end-to-end shipment processes for the Benelux region. You will monitor ocean orders, answer customer queries via email, phone or chat, and serve as the face of Maersk to customers, delivering proactive service and strong relationship management.

The role requires experience in shipping/logistics, openness to change, and a drive to improve customer service.