Customer Experience Consultant – FMCG & Chemicals

Maersk; Rotterdam; On-site; EUR 55,000 - 75,000; Full time

Job summary

Maersk Rotterdam is seeking an internal colleague to join the FMCG & Chemicals Customer Experience team. You will own a portfolio of strategic customers, ensuring smooth execution of supply chains across ocean, inland, warehousing, and customs.

The role emphasizes relationship-building, proactive issue resolution, and cross-functional collaboration with commercial, operations, and global service teams. Based in The Netherlands, you will help customers adopt digital solutions and drive continuous

Qualifications

• Experience in a customer-facing role within Maersk, preferably in Customer Experience, Operations, Logistics, or Supply Chain.
• Understanding of shipping and logistics processes.
• Proactive, solution-oriented, and able to take ownership.

Responsibilities

• Serve as the primary point of contact for customers and build strong, trusted relationships.
• Understand customer business needs and identify opportunities to strengthen partnerships and improve service delivery.
• Manage the end-to-end shipment lifecycle across multiple transport modes and logistics products.
• Proactively monitor shipments and service performance, ensuring agreed service levels are met.
• Take ownership of customer issues and drive timely resolution through effective stakeholder management.
• Collaborate closely with commercial, operations, logistics, and global service teams.
• Provide visibility on service risks, trends, and customer feedback to internal stakeholders.
• Support customers in adopting digital solutions and self-service capabilities.
• Drive customer experience and process improvement initiatives.
• Share knowledge, best practices, and customer insights within the wider team.

Skills

Customer-focused

Stakeholder management

Logistics knowledge

Strong communication

Job description

What We Offer

In this role, you will:

• Manage and grow relationships with some of Maersk's largest FMCG and Chemicals customers.
• Gain exposure to complex end-to-end logistics solutions across ocean, inland, warehousing, customs, and logistics products.
• Work in a dynamic international environment with colleagues and stakeholders across multiple countries and functions.
• Contribute directly to customer satisfaction, retention, and growth.
• Drive continuous improvement and digital adoption initiatives.
• Further develop your career within one of Maersk's most strategic customer segments.

Key Responsibilities

As a Customer Experience Partner, you will take ownership of a portfolio of strategic customers and ensure the smooth execution of their supply chains. You will:

• Serve as the primary point of contact for customers and build strong, trusted relationships.
• Understand customer business needs and identify opportunities to strengthen partnerships and improve service delivery.
• Manage the end-to-end shipment lifecycle across multiple transport modes and logistics products.
• Proactively monitor shipments and service performance, ensuring agreed service levels are met.
• Take ownership of customer issues and drive timely resolution through effective stakeholder management.
• Collaborate closely with commercial, operations, logistics, and global service teams.
• Provide visibility on service risks, trends, and customer feedback to internal stakeholders.
• Support customers in adopting digital solutions and self-service capabilities.
• Drive customer experience and process improvement initiatives.
• Share knowledge, best practices, and customer insights within the wider team.

Who We Are Looking For

We are seeking an internal Maersk colleague who combines customer focus with strong operational and stakeholder management skills. You:

• Have experience in a customer-facing role within Maersk, preferably within Customer Experience, Operations, Logistics, or Supply Chain.
• Possess a strong understanding of shipping and logistics processes.
• Demonstrate a genuine passion for delivering outstanding customer experiences.
• Are proactive, solution-oriented, and comfortable taking ownership.
• Build relationships easily and communicate effectively with customers and colleagues at all levels.
• Can manage multiple priorities while maintaining a clear focus on customer outcomes.
• Have a continuous improvement mindset and enjoy challenging existing ways of working.
• Show interest in digitalization and helping customers embrace new technologies and solutions.
• Thrive in a collaborative, international, and fast-paced environment.

Ready for your next step? If you're looking for an opportunity to broaden your experience, increase your exposure to strategic customers, and contribute to the success of Maersk's largest FMCG and Chemicals accounts, we'd love to hear from you. Join us and help create exceptional customer experiences while supporting some of the world's most recognizable brands.

We are specifically looking for a colleague who is already part of the Maersk Rotterdam organization and eager to take the next step within our FMCG & Chemicals Customer Experience team. As this is a local internal opportunity, candidates must currently be based in The Netherlands. As part of our background check, you could be asked to obtain VOG.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains.

As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.