Strategic CX Partner for FMCG & Chemicals Logistics

Maersk; Rotterdam; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

Maersk Rotterdam is seeking an internal colleague to join the FMCG & Chemicals Customer Experience team. You will own a portfolio of strategic customers, ensuring smooth execution of supply chains across ocean, inland, warehousing, and customs.

The role emphasizes relationship-building, proactive issue resolution, and cross-functional collaboration with commercial, operations, and global service teams. Based in The Netherlands, you will help customers adopt digital solutions and drive continuous

Qualifikationen

• Experience in a customer-facing role within Maersk, preferably in Customer Experience, Operations, Logistics, or Supply Chain.
• Understanding of shipping and logistics processes.
• Proactive, solution-oriented, and able to take ownership.

Aufgaben

• Serve as the primary point of contact for customers and build strong, trusted relationships.
• Understand customer business needs and identify opportunities to strengthen partnerships and improve service delivery.
• Manage the end-to-end shipment lifecycle across multiple transport modes and logistics products.
• Proactively monitor shipments and service performance, ensuring agreed service levels are met.
• Take ownership of customer issues and drive timely resolution through effective stakeholder management.
• Collaborate closely with commercial, operations, logistics, and global service teams.
• Provide visibility on service risks, trends, and customer feedback to internal stakeholders.
• Support customers in adopting digital solutions and self-service capabilities.
• Drive customer experience and process improvement initiatives.
• Share knowledge, best practices, and customer insights within the wider team.

Kenntnisse

Customer-focused

Stakeholder management

Logistics knowledge

Strong communication

Jobbeschreibung

Maersk Rotterdam is seeking an internal colleague to join the FMCG & Chemicals Customer Experience team. You will own a portfolio of strategic customers, ensuring smooth execution of supply chains across ocean, inland, warehousing, and customs.

The role emphasizes relationship-building, proactive issue resolution, and cross-functional collaboration with commercial, operations, and global service teams. Based in The Netherlands, you will help customers adopt digital solutions and drive continuous