F&B Shift Leader: Elevate Guest Experience & Ops

Hotelprofessionals; Amsterdam; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Travel allowance

Overtime paid or time off

Training courses and career growth

Discount on hotel stays and related福利

Employee benefit programs

Overnight stay with dinner and ontbijt

Job summary

Leonardo Royal Hotel Amsterdam is seeking a Shift Leader who guides daily service operations and upholds grooming, HACCP, and uniform standards. You will supervise and motivate the team across F&B outlets, manage cash with Micros, and oversee Formitable reservations to ensure a seamless guest experience.

You will lead daily briefings, collaborate with all outlets, and ensure smooth shift handovers while maintaining high service quality.

Qualifications

• Previous supervisory or leadership experience in hospitality, food & beverage, or hotel operations.
• Passionate about delivering outstanding guest experiences and leading teams to success.
• Strong communication and interpersonal skills to build relationships with colleagues and guests.
• Organized, proactive, and able to maintain overview in a fast-paced environment.
• Confident in making decisions and taking responsibility during shifts.
• Hands-on mentality and leading by example on the operational floor.
• Flexible to work evenings, weekends, and holidays when required.
• Knowledge of Micros, Formitable, and HACCP regulations is an advantage.
• Fluent in English; additional languages are a plus.

Responsibilities

• Plan and coordinate daily service operations including events, reservations, and business levels.
• Monitor sick leave procedures to ensure adequate staffing and continuity.
• Maintain high cleanliness, hygiene, and food safety per HACCP regulations.
• Supervise, support, and motivate the team to complete daily tasks.
• Manage cash handling and end-of-day financial processes using Micros.
• Oversee Formitable reservations to ensure accurate guest management.
• Conduct daily team briefings to communicate updates, goals, and priorities.
• Ensure smooth shift handovers with LE/Managers for seamless operations.
• Identify opportunities for operational improvements and share ideas.
• Coach and develop team members to grow within the business.
• Collaborate with all F&B outlets to deliver a consistent guest experience.

Job description

Leonardo Royal Hotel Amsterdam is seeking a Shift Leader who guides daily service operations and upholds grooming, HACCP, and uniform standards. You will supervise and motivate the team across F&B outlets, manage cash with Micros, and oversee Formitable reservations to ensure a seamless guest experience.

You will lead daily briefings, collaborate with all outlets, and ensure smooth shift handovers while maintaining high service quality.