F&B SHIFT LEADER

Leonardo Hotels; Amsterdam; On-site; EUR 23,000 - 36,000; Full time

Benefits offered by this job

Travel allowance

Overtime options

Training & development

Career growth

Employee hotel stay discounts

Discount on hotel services

Job summary

Leonardo Royal Hotel Amsterdam is seeking a Shift Leader to act as a role model for the team, delivering exceptional guest experiences while upholding grooming standards, policy compliance, and smooth daily operations.

You will plan daily service, supervise the team, manage reservations with Formitable and cash handling with Micros, and coach colleagues to elevate service quality across F&B outlets. The role requires hands-on leadership in a fast-paced hotel environment.

Qualifications

• Experience in a supervisory or leadership role within hospitality.
• Passion for delivering outstanding guest experiences and leading teams.
• Strong communication, organization, and ability to work in fast-paced environments.
• Fluent in English; additional languages are a plus.

Responsibilities

• Plan and coordinate the daily service operation, including events, inspections, reservations, and business levels.
• Monitor sick leave procedures to ensure staffing and continuity.
• Maintain the highest cleanliness, hygiene, and food safety standards (HACCP).
• Supervise, support, and motivate the team; ensure daily checklists and tasks are completed.
• Manage cash handling and end-of-day processes using Micros.
• Oversee reservations with Formitable for accurate guest management.
• Conduct daily team briefings and effective shift handovers.
• Identify opportunities for improvements and share best practices.
• Coach, mentor, and develop team members for growth.
• Collaborate with F&B outlets to deliver a consistent guest experience.

Skills

Leadership

Guest service

Communication

Team supervision

Organizational skills

Shift-work flexibility

Decision making

Hands-on leadership

Multitasking

English fluency

Tools

Micros

Formitable

Job description

As a Shift Leader, you are a role model for the team and play a key role in delivering an exceptional guest experience. You lead by example, maintain the highest grooming and uniform standards, and ensure compliance with company policies. With your strong communication and leadership skills, you create a positive and motivating work environment while ensuring smooth daily operations. You are proactive, guest-focused, and committed to maintaining high service, quality, and operational standards across the department.

WHAT WILL YOU DO?

• Plan and coordinate the daily service operation, including upcoming events, site inspections, reservations, and business levels.
• Monitor and follow up on sick leave procedures to ensure adequate staffing and operational continuity.
• Ensure the highest standards of cleanliness, hygiene, and food safety throughout the department in line with HACCP regulations.
• Supervise, support, and motivate the team while ensuring daily checklists and operational tasks are completed effectively.
• Manage cash handling procedures and perform end-of-day financial processes using Micros.
• Utilize and oversee the reservation system (Formitable) to ensure accurate guest management.
• Conduct daily team briefings to communicate important operational updates, goals, and priorities.
• Maintain effective shift handovers with fellow Shift Leaders, Supervisors, and Managers to ensure seamless operations.
• Identify opportunities for operational improvements and contribute ideas, processes, and best practices.
• Coach, mentor, and develop team members, helping them build their skills and grow within the business.
• Work closely with all F&B outlets, including Banqueting, Bar, Restaurant, Breakfast, and Kitchen teams, to deliver a consistent guest experience.

LEONARDO ROYAL HOTEL AMSTERDAM

A hub of tourism, business and creativity. Amsterdam is one of Europe’s most vibrant and exciting cities. The tranquil waterfront location of the Leonardo Royal Hotel Amsterdam echoes the city’s iconic canals and bridges, and the stylish interiors reflect Amsterdam’s hip design heritage. Popular attractions are a brief train ride away from this modern, high-rise accommodation, and business travellers will appreciate easy access to the RAI Convention Centre, Schipol Airport and the A10 motorway*.

WHO ARE YOU?

• You have previous experience in a supervisory or leadership role within hospitality, food & beverage, or hotel operations.
• You are passionate about delivering outstanding guest experiences and leading teams to success.
• You have strong communication and interpersonal skills and can build positive relationships with colleagues and guests.
• You are organized, proactive, and able to maintain overview in a fast-paced environment.
• You are confident in making decisions and taking responsibility during your shift.
• You have a hands-on mentality and lead by example on the operational floor.
• You are flexible and willing to work evenings, weekends, and holidays when required.
• Knowledge of Micros, Formitable, and HACCP regulations is an advantage.
• You are fluent in English; additional languages are a plus.

WHAT’S IN IT FOR YOU?

• Salary range mentioned is monthly gross and for employees aged 20 and over.
• Travel allowance for commuting distances of 10 kilometers or more.
• Overtime can either be paid out or converted into additional time off.
• Extensive opportunities to attend training courses and further develop yourself.
• Career growth opportunities within the organization.
• Purchase products at a discounted rate, such as an (electric) bicycle or mobile phone, with an average tax benefit of 40% through FiscFree.
• Access to an employee benefits program for hotel stays.
• A unique experience where you can enjoy an overnight stay, including dinner and breakfast, to fully get to know your workplace.