F&B SHIFT LEADER

Leonardo Hotels Benelux; Amsterdam; On-site; EUR 29,000 - 40,000; Full time

Benefits offered by this job

Travel allowance for commuting

Overtime paid or time off in lieu

Training opportunities

Career growth opportunities

Employee hotel stay discounts

Overnight stay with dinner and buffet

Job summary

Leonardo Royal Hotel Amsterdam is seeking a Shift Leader to model excellence in guest service and lead a busy hospitality team on site in Amsterdam. You will supervise daily operations, ensure high cleanliness and food safety standards, and coach staff to deliver an outstanding guest experience across F&B outlets.

You will manage cash handling with Micros, use Formitable for reservations, and run effective shift handovers.

Qualifications

• Experience leading teams in hospitality, hotel operations, or F&B.
• Strong communication and interpersonal skills with guests and staff.
• Hands-on leader who can motivate teams and maintain standards.

Responsibilities

• Plan and coordinate daily service operations, including events, reservations, and business levels.
• Monitor sick leave procedures to ensure staffing and continuity.
• Maintain high standards of cleanliness, hygiene, and food safety per HACCP regulations.
• Supervise and motivate the team; complete daily checklists and tasks.
• Manage cash handling and end-of-day financial processes using Micros.
• Oversee Formitable reservation system for guest management.
• Conduct daily team briefings and share important updates and priorities.
• Ensure seamless handovers with Shift Leaders, Supervisors, and Managers.
• Identify opportunities for operational improvements and share best practices.
• Coach and develop team members and support their growth.
• Collaborate with F&B outlets to deliver consistent guest experiences.

Skills

Leadership

Supervisory experience

Hospitality

Communication skills

Team motivation

Tools

Micros

Formitable

Job description

About The Job

As a Shift Leader, you are a role model for the team and play a key role in delivering an exceptional guest experience. You lead by example, maintain the highest grooming and uniform standards, and ensure compliance with company policies. With your strong communication and leadership skills, you create a positive and motivating work environment while ensuring smooth daily operations. You are proactive, guest-focused, and committed to maintaining high service, quality, and operational standards across the department.

What Will You Do?

• Plan and coordinate the daily service operation, including upcoming events, site inspections, reservations, and business levels.
• Monitor and follow up on sick leave procedures to ensure adequate staffing and operational continuity.
• Ensure the highest standards of cleanliness, hygiene, and food safety throughout the department in line with HACCP regulations.
• Supervise, support, and motivate the team while ensuring daily checklists and operational tasks are completed effectively.
• Manage cash handling procedures and perform end-of-day financial processes using Micros.
• Utilize and oversee the reservation system (Formitable) to ensure accurate guest management.
• Conduct daily team briefings to communicate important operational updates, goals, and priorities.
• Maintain effective shift handovers with fellow Shift Leaders, Supervisors, and Managers to ensure seamless operations.
• Identify opportunities for operational improvements and contribute ideas, processes, and best practices.
• Coach, mentor, and develop team members, helping them build their skills and grow within the business.
• Work closely with all F&B outlets, including Banqueting, Bar, Restaurant, Breakfast, and Kitchen teams, to deliver a consistent guest experience.

Leonardo Royal Hotel Amsterdam

A hub of tourism, business and creativity. Amsterdam is one of Europe’s most vibrant and exciting cities. The tranquil waterfront location of the Leonardo Royal Hotel Amsterdam echoes the city’s iconic canals and bridges, and the stylish interiors reflect Amsterdam’s hip design heritage. Popular attractions are a brief train ride away from this modern, high-rise accommodation, and business travellers will appreciate easy access to the RAI Convention Centre, Schipol Airport and the A10 motorway*.

Job Requirements

WHO ARE YOU?

• You have previous experience in a supervisory or leadership role within hospitality, food & beverage, or hotel operations.
• You are passionate about delivering outstanding guest experiences and leading teams to success.
• You have strong communication and interpersonal skills and can build positive relationships with colleagues and guests.
• You are organized, proactive, and able to maintain overview in a fast-paced environment.
• You are confident in making decisions and taking responsibility during your shift.
• You have a hands‑on mentality and lead by example on the operational floor.
• You are flexible and willing to work evenings, weekends, and holidays when required.
• Knowledge of Micros, Formitable, and HACCP regulations is an advantage.
• You are fluent in English; additional languages are a plus.

WHAT’S IN IT FOR YOU?

• Salary range mentioned is monthly gross and for employees aged 20 and over.
• Travel allowance for commuting distances of 10 kilometers or more.
• Overtime can either be paid out or converted into additional time off.
• Extensive opportunities to attend training courses and further develop yourself.
• Career growth opportunities within the organization.
• Purchase products at a discounted rate, such as an (electric) bicycle or mobile
• phone, with an average tax benefit of 40% through FiscFree.
• Access to an employee benefits program for hotel stays.
• A unique experience where you can enjoy an overnight stay, including dinner and breakfast, to fully get to know your workplace.