Europe Technical Support Engineer - ESL & Smart Retail

Hanshow; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance allowance

Excellent Pension plan

Weekly team tea breaks

Quarterly team-building activities

Job summary

Hanshow is seeking an experienced Technical Support specialist based in Amsterdam to deliver professional, reliable support for ESL and smart store solutions across Northern and Eastern Europe. You will handle inquiries, deploy equipment, maintain systems, and ensure high customer satisfaction.

Responsibilities include remote/on-site support, cross-team collaboration with R&D, and contributing to localization initiatives, while maintaining SLA standards and strong regional relationships.

Qualifications

• Bachelor’s degree or above in Computer Science, Electronic Information, Automation, Mechatronics or related disciplines.
• 3–5 years of professional working experience in technical support, on-site delivery, equipment maintenance or customer technical service fields.
• English and Mandarin are mandatory working languages; Dutch is a plus.

Responsibilities

• Provide remote and on-site technical support for Hanshow’s product portfolio across the Netherlands and Europe; ensure stable operational performance.
• Troubleshoot hardware, software and system issues and escalate complex problems to R&D as needed.
• Support end-to-end project delivery including onboarding, alignment and customer training.
• Document technical cases and update FAQs to improve service efficiency and quality.
• Collect regional feedback and contribute to product localization and iteration.
• Adhere to SLA standards and maintain strong customer relationships.

Skills

Technical support

Troubleshooting

Customer communication

Education

Bachelor’s degree or above in CS/EE/Automation/Mechatronics

Job description

Hanshow is seeking an experienced Technical Support specialist based in Amsterdam to deliver professional, reliable support for ESL and smart store solutions across Northern and Eastern Europe. You will handle inquiries, deploy equipment, maintain systems, and ensure high customer satisfaction.

Responsibilities include remote/on-site support, cross-team collaboration with R&D, and contributing to localization initiatives, while maintaining SLA standards and strong regional relationships.