Technical Support Engineer

Hanshow; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance allowance

Excellent Pension plan

Weekly team tea breaks

Quarterly team-building activities

Job summary

Hanshow is seeking an experienced Technical Support specialist based in Amsterdam to deliver professional, reliable support for ESL and smart store solutions across Northern and Eastern Europe. You will handle inquiries, deploy equipment, maintain systems, and ensure high customer satisfaction.

Responsibilities include remote/on-site support, cross-team collaboration with R&D, and contributing to localization initiatives, while maintaining SLA standards and strong regional relationships.

Qualifications

• Bachelor’s degree or above in Computer Science, Electronic Information, Automation, Mechatronics or related disciplines.
• 3–5 years of professional working experience in technical support, on-site delivery, equipment maintenance or customer technical service fields.
• English and Mandarin are mandatory working languages; Dutch is a plus.

Responsibilities

• Provide remote and on-site technical support for Hanshow’s product portfolio across the Netherlands and Europe; ensure stable operational performance.
• Troubleshoot hardware, software and system issues and escalate complex problems to R&D as needed.
• Support end-to-end project delivery including onboarding, alignment and customer training.
• Document technical cases and update FAQs to improve service efficiency and quality.
• Collect regional feedback and contribute to product localization and iteration.
• Adhere to SLA standards and maintain strong customer relationships.

Skills

Technical support

Troubleshooting

Customer communication

Education

Bachelor’s degree or above in CS/EE/Automation/Mechatronics

Job description

Founded in 2012, Hanshow is a global leader in Electronic Shelf Label (ESL) and smart store solutions. Serving traditional retail, new retail, pharmacies, fashion, and entertainment industries, we power over 12,000 stores across 50+ countries. At Hanshow, we strive to enhance the shopping experience through cutting-edge technology. Our innovative spirit begins with our global team, driving us to deliver compelling end-to-end digital retail solutions.

Role Overview

Based in Amsterdam, this role is responsible for providing professional and reliable technical support for Hansshow products across markets in Northern and eastern Europe. You will serve local customers and partners, resolve technical issues end-to-end, support project delivery, and drive continuous optimization of local technical services to ensure high customer satisfaction and stable business operation.

Job Responsibilities

• Provide remote and on-site technical support for Hanshow’s product portfolio across the Netherlands and Europe, handling customer inquiries, equipment deployment, system maintenance and fault resolution to ensure stable operational performance.
• Independently troubleshoot hardware, software and system compatibility issues; elevate complex problems to internal R&D teams, drive cross-team collaboration and ensure full ticket closure.
• Support end-to-end project delivery via pre-sales consultation, onboarding, technical alignment and customer training to guarantee successful local project implementation.
• Document technical cases, update FAQs and standardize support procedures to continuously improve local service efficiency and quality.
• Collect regional market and customer feedback, submit optimization suggestions to the product and R&D teams to support product localization and iteration.
• Adhere to company SLA standards, maintain stable customer relationships and enhance local brand satisfaction.

Who We Are Looking For

• Bachelor’s degree or above, major in Computer Science, Electronic Information, Automation, Mechatronics or related disciplines is preferred.
• 3–5 years of professional working experience in technical support, on-site delivery, equipment maintenance or customer technical service fields; experience in European or overseas technical support is preferred.
• English and Mandarin are mandatory as the working language (fluent in oral and written business communication). Dutch language proficiency is a plus.
• Familiar with hardware and software basic principles, on-site deployment and daily operation and maintenance; capable of independent problem analysis and troubleshooting.
• Possess good cross-team communication ability, emergency response capability and problem-solving mindset.
• Service-oriented, responsible and proactive, able to adapt to local work requirements in the Netherlands.

What We Offer

1. Competitive salary aligned with market standards;

2. Excellent growth opportunities within a rapidly expanding global tech company;

3. A dynamic, modern, and high-tech working environment;

4. A professional workplace with a flat hierarchy and an open, transparent communication culture;

5. Medical insurance allowance & Excellent Pension plan;

6. Weekly team tea breaks & Quarterly team-building activities.