European Technical Support Engineer: Solve & Support

Packsize; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Job summary

Packsize, now headquartered in Amsterdam, is seeking a motivated Technical Support Engineer to provide world-class support to customers across Europe. You will be the first point of contact for technical issues, balancing problem-solving with outstanding customer service in a diverse team focused on innovation.

The role involves troubleshooting, determining remote vs on-site interventions, and supporting field service engineers while expanding our knowledge base and CRM usage.

Qualifications

• 3-5 years of hands-on technical support experience.
• Fluent in English (spoken and written).
• Strong diagnostic and problem-solving skills for mechanical and software issues.
• Excellent communication and de-escalation abilities.
• Highly organized, analytical, and dependable with good time management.

Responsibilities

• Respond to inbound support calls and emails; troubleshoot issues.
• Determine whether problems can be resolved remotely or require on-site intervention.
• Support field service engineers with guidance, resources, and technical expertise.
• Maintain and enhance the solutions database to improve troubleshooting efficiency.
• Diagnose complex mechanical, software, and system issues with minimal information.
• Train customers on machinery use and lean principles to enhance their experience.
• Document support activities and updates in the CRM and online database promptly.

Skills

Technical support

Troubleshooting

Customer service

Communication

Education

BS/BA in a relevant discipline

Tools

CRM

Online knowledge base

Job description

Packsize, now headquartered in Amsterdam, is seeking a motivated Technical Support Engineer to provide world-class support to customers across Europe. You will be the first point of contact for technical issues, balancing problem-solving with outstanding customer service in a diverse team focused on innovation.

The role involves troubleshooting, determining remote vs on-site interventions, and supporting field service engineers while expanding our knowledge base and CRM usage.