Project Manager

Hanshow; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

High-tech environment

Flat hierarchy

Medical insurance

Team-building activities

Job summary

Hanshow seeks a Technical Project Manager to bridge technical execution and client satisfaction. You will oversee end-to-end delivery of smart store solutions, translating client requirements into hardware-enabled outcomes and providing high-level technical support through the lifecycle.

Reporting to the Head of Technical Service Center, you will collaborate with R&D and global engineering to improve hardware reliability, manage on-site activities, and ensure compliance with safety standards in

Qualifications

• Bachelor’s degree or above in IT, Telecommunications, Mechanical Engineering, or a related technical field.
• 3-5 years experience in technical project coordination, hardware support, or field engineering.
• Proven troubleshooting skills with rapid problem-solving Approach.
• Strong multi-project management and prioritization under pressure.
• Excellent communication and stakeholder management with ownership.
• Valid driving license is preferred.

Responsibilities

• Oversee end-to-end delivery of smart store solutions for key clients, ensuring milestones, quality standards, and timelines are met.
• Translate client requirements into hardware and technical solutions, including ESL systems and Access Points.
• Manage hardware troubleshooting, parts replacement, and testing for reliability.
• Act as primary technical contact for assigned clients; conduct on-site inspections and deliver performance reports.
• Collaborate with R&D and global engineering teams to feedback recurring hardware issues and drive product improvements.
• Maintain documentation of technical maintenance and track hardware inventory/tools for high availability.
• Ensure all on-site activities comply with safety guidelines and regulatory standards.

Skills

Project coordination

Hardware troubleshooting

Client-facing communication

Stakeholder management

Technical documentation

Education

Bachelor’s degree or above in IT/ telecommunications/ mechanical engineering

Job description

Founded in 2012, Hanshow is a global leader in Electronic Shelf Label (ESL) and smart store solutions. Serving traditional retail, new retail, pharmacies, fashion, and entertainment industries, we power over 12,000 stores across 50+ countries. At Hanshow, we strive to enhance the shopping experience through cutting-edge technology. Our innovative spirit begins with our global team, driving us to deliver compelling end-to-end digital retail solutions.

Role Overview

As a Technical Project Manager, you will bridge the gap between technical execution and client satisfaction. Reporting to the Head of Technical Service Center, you will oversee project delivery, translate customer requirements into effective hardware solutions, and provide high-level technical support throughout the implementation lifecycle.

Key Responsibilities

• 1. Project Delivery & Management: Oversee the end-to-end delivery of smart store solutions for key clients, ensuring milestones, quality standards, and timelines are met.
• 2. Technical Solutioning: Identify and translate client requirements into effective hardware and technical solutions (including ESL systems and Access Points).
• 3. Hardware Lifecycle & Quality Assurance: Manage hardware troubleshooting, parts replacement, and functional testing to ensure high reliability and operational excellence.
• 4. Client & On-site Support: Act as the primary technical point of contact for assigned clients. Conduct regular on-site inspections, analyze systems, and deliver performance summary reports.
• 5. Cross-Functional Collaboration: Partner closely with R&D and global engineering teams to feedback recurring hardware issues, contributing directly to continuous product improvement.
• 6. Inventory & Asset Management: Maintain detailed documentation of technical maintenance, repairs, and track hardware inventory/tools to ensure high availability.
• 7. Compliance & Safety: Ensure all on-site activities and hardware deployments strictly adhere to company safety guidelines and industry regulatory standards.

Who We Are Looking For

• 1. Bachelor’s degree or above in IT, Telecommunications, Mechanical Engineering, or a related technical field.
• 2. Full professional proficiency in Chinese and English is required. Dutch is a plus.
• 3. Proven 3-5 years experience in technical project coordination, hardware support, or field engineering.
• 4. Strong troubleshooting skills with a rapid, effective approach to urgent problem-solving.
• 5. Multi-project management skills with the ability to prioritize tasks under pressure.
• 6. Excellent communication and stakeholder management skills, with a strong sense of ownership.
• 7. A valid driving license is preferred.

What We Offer

• 1. Competitive salary aligned with market standards;
• 2. Excellent growth opportunities within a rapidly expanding global tech company;
• 3. A dynamic, modern, and high-tech working environment;
• 4. A professional workplace with a flat hierarchy and an open, transparent communication culture;
• 5. Medical insurance allowance & Excellent Pension plan;
• 6. Weekly team tea breaks & Quarterly team-building activities.