European Technical Support Engineer – Troubleshooter

Packsize International

Amsterdam

Hybrid

EUR 45,000 - 65,000

Full time

4 days ago

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Job summary

Packsize is seeking a motivated Technical Support Engineer to provide world-class support to customers across Europe from Amsterdam. You will be the first line of contact for technical issues, troubleshoot remotely, and determine on-site needs.

You’ll support field service engineers, maintain a knowledge base, and train customers on machinery usage and lean principles. Fluent in English with 3–5 years of hands-on technical support experience, you thrive in fast-paced tech environments,

Qualifications

3–5 years of hands-on technical support experience.
Ability to diagnose, solve, and implement solutions for mechanical/software issues.
Strong remote troubleshooting and customer-focused mindset.

Responsibilities

Respond to inbound support calls and emails, troubleshooting issues with a balance of technical skill and customer empathy.
Determine whether problems can be resolved remotely or require on-site intervention.
Support field service engineers by providing guidance, resources, and technical expertise.
Maintain and enhance the solutions database to improve troubleshooting efficiency and support knowledge sharing.
Diagnose complex mechanical, software, and system issues with minimal information.