EU North Customer Experience & Orders Coordinator

PepsiCo Inc.; Breda; On-site; EUR 32,000 - 44,000; Full time

Job summary

Sodastream in Breda is seeking a Customer Service Coordinator to join our EU North team. You’ll handle order entries, queries, returns and claims, ensuring accurate, timely responses by email and phone where needed.

You’ll work with a diverse EU North group across the Benelux and Nordic markets, supporting colleagues and contributing to our culture of service excellence. Fluency in Dutch is preferred, English is essential, and additional Nordic language skills are a plus.

Qualifications

• Fluency in Dutch, spoken and written (preferred).
• French language skills are a plus.
• Nordic language skills (spoken/written) are advantageous.
• Good command of English for colleague communication.
• Experience with case systems like Netsuite or Zendesk is a plus.

Responsibilities

• Manage order entries, customer queries, returns and claims.
• Provide timely email-based customer service and responses.
• Develop and improve processes and ways of working.
• Contribute to a positive team spirit and work environment.
• Handle additional administrative tasks as needed.

Skills

Dutch fluency

French language

Nordic languages

English proficiency

Netsuite/Zendesk knowledge

Tools

Netsuite

Zendesk

Job description

Sodastream in Breda is seeking a Customer Service Coordinator to join our EU North team. You’ll handle order entries, queries, returns and claims, ensuring accurate, timely responses by email and phone where needed.

You’ll work with a diverse EU North group across the Benelux and Nordic markets, supporting colleagues and contributing to our culture of service excellence. Fluency in Dutch is preferred, English is essential, and additional Nordic language skills are a plus.