Customer Experience & Order Coordinator

Atlas Copco; Woudenberg; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Varied role with customer contact

Opportunity for growth

International organization

Training and development opportunities

Job summary

Atlas Copco in the Netherlands is seeking a Customer Centre Administrator to be the first point of contact for customers and colleagues. You will manage the administrative side of the order and delivery process, ensuring a smooth flow from order to invoicing and delivery.

You will work closely with Sales, Service, and Logistics to deliver excellent customer experiences, keeping stakeholders updated and driving continuous improvement in processes. Dutch and English proficiency is essential.

Qualifications

• MBO+/HBO level of working and thinking.
• Customer-focused with strong communication skills and administrative accuracy.
• Strong planning, organizational, and prioritization skills.
• Proactive, independent, and solution-oriented mindset.
• Experience with SAP and/or C4C is a plus.
• Good command of both Dutch and English.

Responsibilities

• You are the voice of the company, directing incoming calls to the right colleague.
• Provide administrative support for workshop and machine orders.
• Process and follow up on orders for new machines; handle invoicing and related tasks.
• Plan and coordinate incoming and outgoing deliveries.
• Keep customers informed about order progress.
• Collaborate with Sales, Service, and Logistics to offer optimal support.
• Monitor customer satisfaction and ensure an excellent experience.

Skills

Customer focus

Strong communication

Planning

Proactive mindset

SAP

C4C

Dutch & English

Education

MBO+/HBO level

Tools

SAP

C4C

Job description

Atlas Copco in the Netherlands is seeking a Customer Centre Administrator to be the first point of contact for customers and colleagues. You will manage the administrative side of the order and delivery process, ensuring a smooth flow from order to invoicing and delivery.

You will work closely with Sales, Service, and Logistics to deliver excellent customer experiences, keeping stakeholders updated and driving continuous improvement in processes. Dutch and English proficiency is essential.