Enterprise IT Support Specialist - ServiceNow & Networking

Stafide; Amsterdam; On-site; EUR 42,000 - 56,000; Full time

Job summary

Stafide in Amsterdam is seeking an experienced onsite IT support professional to handle L1/L2 workplace incidents in an enterprise setting. You will manage LAN/Wi-Fi, printing services, hardware deployments, and asset management via ServiceNow.

You will troubleshoot, resolve incidents, communicate with stakeholders, and help drive security and operational compliance while identifying opportunities to automate support processes.

Qualifications

• 4+ years of onsite IT support experience in enterprise environments.
• Strong experience with ServiceNow for incident management.
• Hands-on LAN/Wi-Fi support experience.
• Strong knowledge of printing support and workplace IT services.
• Excellent customer service skills, especially in high-pressure situations.
• Understanding of security and operational compliance requirements.
• Familiarity with MDM, Intune, or SCCM.
• ITIL Foundation and Microsoft Endpoint fundamentals desirable.

Responsibilities

• Troubleshoot and resolve L1/L2 workplace IT incidents efficiently.
• Support LAN, Wi-Fi, printing, hardware, and endpoint-related issues.
• Manage incidents, requests, and assets through ServiceNow.
• Communicate effectively with customers and stakeholders.
• Follow security, compliance, and operational protocols.
• Identify process gaps and apply an automation mindset.
• Adapt to changing workplace technology and support requirements.

Skills

Onsite IT support

ServiceNow

LAN/Wi-Fi support

Printing support

Customer service

Security & compliance

MDM/Intune/SCCM

Structured cabling

Tools

ServiceNow

Intune

SCCM

Job description

Stafide in Amsterdam is seeking an experienced onsite IT support professional to handle L1/L2 workplace incidents in an enterprise setting. You will manage LAN/Wi-Fi, printing services, hardware deployments, and asset management via ServiceNow.

You will troubleshoot, resolve incidents, communicate with stakeholders, and help drive security and operational compliance while identifying opportunities to automate support processes.