Enterprise IT Support Lead - ServiceNow & Networking

STAFIDE

Amsterdam

On-site

EUR 36,000 - 48,000

Full time

14 days+

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Job summary

STAFIDE in Amsterdam is seeking an experienced onsite IT support specialist to handle L1/L2 incidents in enterprise environments. You will manage LAN/Wi‑Fi, printing, and endpoint issues, while leveraging ServiceNow for incidents and asset management.

The role requires strong customer service and a proactive approach to security and compliance, with a focus on continuous improvement and automation opportunities.

Qualifications

Experience providing L1/L2 onsite IT support in enterprise environments.
Strong ServiceNow knowledge for incident management and asset tracking.
Experience in LAN/Wi‑Fi support and printing services.
Awareness of security and compliance requirements; ITIL and endpoint fundamentals are a plus.

Responsibilities

Troubleshoot and resolve L1/L2 workplace IT incidents efficiently.
Support LAN, Wi‑Fi, printing, hardware, and endpoint issues.
Manage incidents, requests, and assets through ServiceNow.
Communicate effectively with customers and stakeholders.
Follow security, compliance, and operational protocols.
Identify process gaps and apply an automation mindset.
Adapt to changing workplace technology and support requirements.

Skills

L1/L2 onsite IT support

ServiceNow incident management

LAN/Wi-Fi support

Printing support

Customer service

Security & compliance

MDM/Intune/SCCM

Structured cabling knowledge

ITIL Foundation (desirable)

Education

ITIL Foundation

Microsoft Endpoint Fundamentals

Tools

ServiceNow

Intune

SCCM

Job description

The role requires strong customer service and a proactive approach to security and compliance, with a focus on continuous improvement and automation opportunities.

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