IT Support Engineer L1/L2

A2G Consulting BV (A2G Technologies); Amsterdam; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Visa sponsorship for candidate &depend

Hybrid work arrangement

Job summary

A2G Consulting BV (A2G Technologies) is seeking an experienced IT Support Engineer to deliver onsite support in an enterprise setting. The role emphasizes L1/L2 support, ServiceNow incident management, and robust network/troubleshooting capabilities.

The ideal candidate will have 6–8 years of experience, strong customer service skills, and a security/compliance mindset. Hybrid work arrangement and visa sponsorship options are available.

Qualifications

• Bachelor's or Master's degree or equivalent.
• Experience in onsite IT support within an enterprise environment.
• Strong L1/L2 troubleshooting and ServiceNow incident management.
• Knowledge of LAN/Wi‑Fi and printing support.
• Excellent customer service and security/compliance awareness.

Responsibilities

• Provide L1/L2 onsite IT support for workplace incidents and service requests.
• Troubleshoot and resolve LAN/Wi‑Fi connectivity issues.
• Support and troubleshoot enterprise printing services.
• Assist with hardware deployment, installation, configuration, and replacement.
• Manage IT assets and maintain records using ServiceNow; log and resolve incidents.

Skills

L1/L2 support

ServiceNow

LAN/WiFi

Printing support

Hardware deployment

IT security

Customer service

Incident management

Education

Bachelor's or Master's degree

Tools

ServiceNow

Job description

Contract: 12 months (subject to extension).

Location: Amsterdam, Netherlands.

Salary: Not a constraint for the right candidate!

Experience: 6-8 years.

Hybrid: 2 days Work from Home 3 days Work from Office

Your Profile & DNA:

We are looking for an experienced IT Support Engineer to join our team and provide high-quality onsite IT support within an enterprise environment.

The ideal candidate will have strong experience in L1/L2 workplace support, ServiceNow, LAN/Wi-Fi troubleshooting, printing services, and hardware deployment. Customer service, security compliance, and operational excellence are key to this role.

• Provide L1/L2 onsite IT support for workplace incidents and service requests.
• Troubleshoot and resolve LAN/Wi-Fi connectivity issues.
• Support and troubleshoot enterprise printing services.
• Assist with hardware deployment, installation, configuration, and replacement.
• Manage IT assets and maintain accurate records using ServiceNow.
• Log, track, prioritize, and resolve incidents in accordance with established processes.
• Ensure compliance with security policies and operational procedures.
• Participate in governance, compliance, and operational reviews.
• Deliver excellent customer support, particularly in high-pressure situations.
• Identify opportunities for process improvement and automation.

Qualification & Experience

• A Bachelor's or Master's Degree or equivalent.
• Experience in onsite IT support within an enterprise environment.
• Strong L1/L2 troubleshooting experience.
• Hands-on experience with ServiceNow for incident management.
• Good knowledge of LAN and Wi-Fi support.
• Strong experience with printing support and troubleshooting.
• Excellent customer service and communication skills.
• Strong awareness of IT security and compliance requirements.

Nice-to-Have Skills

• Experience with Microsoft Intune, MDM, or SCCM.
• Knowledge of structured cabling and network infrastructure.
• ITIL Foundation knowledge or certification.
• Understanding of Microsoft Endpoint fundamentals.
• An automation mindset with a focus on continuous improvement and process optimization.

What do we offer?

This position is for 1 year with possibility of extension. We offer competitive Gross Salary in line with the market standard.

Besides that, we offer following benefits, such as:

• 20 days of holiday per year
• Encourage Personal Development - Certification (Certification Charges reimbursed)
• Income Tax Return Filing
• We provide Visa Sponsorship for Candidate & Dependants
• Possibility of bonus

Who we are:

A2G Consulting also known as "A2G Technologies" is one of the fastest growing staffing companies in North Brabant region, Netherlands. We cater to Asia and Europe market focusing on high tech & non-high-tech clientele; headquartered in Eindhoven, Netherlands with a branch office in India (Bangalore & Pune) & Dubai. We successfully find a candidate and ensure that they get opportunities in line with their aspirations. We offer visa sponsorship for local & international candidates for career-enhancing opportunities. We strongly believe in equal opportunities and hence have a pool of resources with diversified ethnicity.

You will be deployed and work at one of our client sites.