Support Account Manager

STAFIDE; Amsterdam; On-site; EUR 36,000 - 48,000; Full time

Job summary

STAFIDE in Amsterdam is seeking an experienced onsite IT support specialist to handle L1/L2 incidents in enterprise environments. You will manage LAN/Wi‑Fi, printing, and endpoint issues, while leveraging ServiceNow for incidents and asset management.

The role requires strong customer service and a proactive approach to security and compliance, with a focus on continuous improvement and automation opportunities.

Qualifications

• Experience providing L1/L2 onsite IT support in enterprise environments.
• Strong ServiceNow knowledge for incident management and asset tracking.
• Experience in LAN/Wi‑Fi support and printing services.
• Awareness of security and compliance requirements; ITIL and endpoint fundamentals are a plus.

Responsibilities

• Troubleshoot and resolve L1/L2 workplace IT incidents efficiently.
• Support LAN, Wi‑Fi, printing, hardware, and endpoint issues.
• Manage incidents, requests, and assets through ServiceNow.
• Communicate effectively with customers and stakeholders.
• Follow security, compliance, and operational protocols.
• Identify process gaps and apply an automation mindset.
• Adapt to changing workplace technology and support requirements.

Skills

L1/L2 onsite IT support

ServiceNow incident management

LAN/Wi-Fi support

Printing support

Customer service

Security & compliance

MDM/Intune/SCCM

Structured cabling knowledge

ITIL Foundation (desirable)

Education

ITIL Foundation

Microsoft Endpoint Fundamentals

Tools

ServiceNow

Intune

SCCM

Job description

• Provide L1/L2 onsite IT support for workplace incidents in enterprise environments.
  
• Manage printing services and provide LAN/Wi-Fi support.
  
• Support hardware deployments and asset management through ServiceNow.
  
• Manage incidents and service requests using ServiceNow.
  
• Ensure compliance with security and operational protocols.
  
• Participate in governance reviews and support continuous service improvement.
  
• Identify opportunities to automate and improve support processes.

What You Bring to the Table:

• 4+ years of experience in onsite IT support within enterprise environments.
  
• Strong experience with ServiceNow for incident management.
  
• Hands-on experience with LAN/Wi-Fi support.
  
• Strong knowledge of printing support and workplace IT services.
  
• Strong customer service skills, especially in high-pressure situations.
  
• Understanding of security and operational compliance requirements.
  
• Familiarity with MDM, Intune, or SCCM.
  
• Knowledge of structured cabling is an advantage.
  
• ITIL Foundation and Microsoft endpoint fundamentals are desirable.
  

You should possess the ability to:

• Troubleshoot and resolve L1/L2 workplace IT incidents efficiently.
  
• Support LAN, Wi-Fi, printing, hardware, and endpoint-related issues.
  
• Manage incidents, requests, and assets through ServiceNow.
  
• Communicate effectively with customers and stakeholders.
  
• Follow security, compliance, and operational protocols.
  
• Identify process gaps and apply an automation mindset.
  
• Adapt to changing workplace technology and support requirements.

What we bring to the table:

• Opportunity to work in an enterprise IT support environment.
  
• Exposure to workplace technology, networking, endpoint management, and IT service management.
  
• Opportunities to develop expertise in ServiceNow, LAN/Wi-Fi support, hardware deployment, and asset management.
  
• A professional environment focused on customer experience, security, and continuous improvement.